Just Energy logo

Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Our Grading of Just Energy

Rating Overall

show/hide details


How Ratings Work

Just Energy Plan Summary

Just Energy does not currently have any plans available on California Energy Ratings.

We recommend plans from XOOM Energy and instead.

View Just Energy Plans

Customer Reviews of Just Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Just Energy Reviews  


Just beautiful
We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!! Sasha Chase from Houston TX

Best Customer Service
Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan Ana Gil from Richardson TX

New Member
I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage. Valentina from Waxahachie TX


4-5 Star Reviews: 37 (12%)



Just beautiful

We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!!

Sasha Chase from Texas
January 9th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 7 (2%)



Rate Change

Poor contract handling

Richard Barringer from Pennsylvania
January 25th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 15 (5%)



Just Energy Experience

I was hospitalized for a month. During this time my family moved my belongings out my apartment. My bill was not paid while I was hospitalized. On the day after being released, I paid my bill in full. Later that day, I received a text about my account. Upon calling the number, the agent was rude about the questions I asked. I also asked about my Just Energy Peak Points, that I accumulated doing paying my bill on time and I thought I was a valued customer. Have about 9,500 points which I can covert to a gift cards. I feel disrespected by this company, because I had illness, and needed to hospitalized, I been denied of points, I earned. And the by the way, I was in the V.A. Hospital.
Thanks for a terrible
experience......

Saleem A. Shadeed from Texas
August 21st, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 174 (58%)



Waiting for my refund

The sales reps of Just Energy were going door-to-door selling their services. The rep was very thoroug in explaining their service to me and told me that their service will replace PG&E that I will be paying only $16.99 a month and can use all the gas and as much as I want and my bill not increase at all. Also, I will not see from PGE annymore; all bills will be coming from Just Energy. Being on disability, I thought it was a great deal and it would help save $$$ on a monthly basis. Being on a fixed income, every penny makes a difference to people like us. Upon receiving my first bill in November from PGE, the total amount was Just Energy portion of 16.99 and PGE monthly amount. I contacted PG&E and was told that they had nothing to do with Just Energy and their services and that I will have to continue to pay PGE what they bill on a monthly basis, in addition to whatever else Just Energy bills me. I called Just Energy and besides being extremely rude and unprofessional, I was told to just ignore the portion of the Just Energy billing and continue to pay PGE. I told him that's not how it works and I have to pay the entire bill. His response was "I don't know what to tell you". Asked to speak to a supervisor, none was available. Left my name and # for a call back, nothing. Asked to cancel my account and he said he couldn't and a supervisor has to do it!!! Nothing happened! Called a few more times, no response. In March I called again and had to make threats of reporting them to FTC, BBB and my local channel and finally they cancelled my account and also for a refund for all the months I had paid them. On March 20, 2019, I received a cancellation letter from Mark Eddings, Sr. VP, Regional General Mngr. I sent them another letter on July 2, 2019 asking for my refund because what they did was so very wrong and didn't deliver what was promised and misled everyone about their service, To date have not heard a word from them. This company is a big fruad and crooked and their reps are just as crooked and unethical. After everything that I have gone through, they sent me an email "You just got 500 Perks points"! and asked for a survery and how they are doing!!!! This is the complaint sent to FTC

Anitra Narayan from Sacramento, California
July 27th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Just Energy News  


No applicable blogs have been written


Just Energy FAQs  


Where can I order Just Energy electricity?


Just Energy has electricity plans in Texas

Where can I order Just Energy natural gas?


Just Energy does not have any natural gas plans

What do customers think about Just Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Just Energy customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Recommended Natural Gas Plans  


All Natural Gas Plans