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Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Our Grading of Just Energy

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Just Energy Plan Summary

Just Energy does not currently have any plans available on California Energy Ratings.

We recommend plans from XOOM Energy and instead.

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Customer Reviews of Just Energy

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Most Recent Just Energy Reviews  


Best Customer Service
Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan Ana Gil from Richardson TX

New Member
I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage. Valentina from Waxahachie TX

Great service, better options. Earn credits for you usage
Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service Kirk from Houston TX


4-5 Star Reviews: 36 (13%)



Best Customer Service

Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan

Ana Gil from Texas
June 11th, 2020

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3-4 Star Reviews: 7 (3%)



Rate Change

Poor contract handling

Richard Barringer from Pennsylvania
January 25th, 2019

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2-3 Star Reviews: 14 (5%)



Constantly POOR Customer Service

Sorry but extremely disappointed in your customer service. I will be posting your poor responses to social media and anywhere else I can
After many calls today, I finally got through. Your system was literally dropping me with no voice mail or messages. When I got through, your rep was very friendly and helpful, but gave me some interesting information.
NO REQUEST to process my credit balance was ever submitted by JUST NRG, after two months. How long would you have left that balance outstanding if I didnt call?
Even though you are quite eager to receive customer funds to pay for bills, apparently you are incapable of processing a refund/credit balance. Instead, JUST NRG prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out.
Are you aware that you then are paying for the paper cheque forms, and for postage? And this is supposed to be more effective HOW?
And the reason for the delay must either be due to poor or inefficient process policies or for underhanded marketing.
Either way, it does not look good to the quality of the management of JUST NRG. Obviously your shareholders come first before your customers. A good marketing person will tell you that if you upset ONE customer, they tell two others, and they tell two others, and so on.
Good luck, and thank you for your previous business.
Regards,

RR from
March 16th, 2020

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1-2 Star Reviews: 155 (56%)



Waiting for my refund

The sales reps of Just Energy were going door-to-door selling their services. The rep was very thoroug in explaining their service to me and told me that their service will replace PG&E that I will be paying only $16.99 a month and can use all the gas and as much as I want and my bill not increase at all. Also, I will not see from PGE annymore; all bills will be coming from Just Energy. Being on disability, I thought it was a great deal and it would help save $$$ on a monthly basis. Being on a fixed income, every penny makes a difference to people like us. Upon receiving my first bill in November from PGE, the total amount was Just Energy portion of 16.99 and PGE monthly amount. I contacted PG&E and was told that they had nothing to do with Just Energy and their services and that I will have to continue to pay PGE what they bill on a monthly basis, in addition to whatever else Just Energy bills me. I called Just Energy and besides being extremely rude and unprofessional, I was told to just ignore the portion of the Just Energy billing and continue to pay PGE. I told him that's not how it works and I have to pay the entire bill. His response was "I don't know what to tell you". Asked to speak to a supervisor, none was available. Left my name and # for a call back, nothing. Asked to cancel my account and he said he couldn't and a supervisor has to do it!!! Nothing happened! Called a few more times, no response. In March I called again and had to make threats of reporting them to FTC, BBB and my local channel and finally they cancelled my account and also for a refund for all the months I had paid them. On March 20, 2019, I received a cancellation letter from Mark Eddings, Sr. VP, Regional General Mngr. I sent them another letter on July 2, 2019 asking for my refund because what they did was so very wrong and didn't deliver what was promised and misled everyone about their service, To date have not heard a word from them. This company is a big fruad and crooked and their reps are just as crooked and unethical. After everything that I have gone through, they sent me an email "You just got 500 Perks points"! and asked for a survery and how they are doing!!!! This is the complaint sent to FTC

Anitra Narayan from Sacramento, California
July 27th, 2019

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Just Energy News  


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Just Energy FAQs  


Where can I order Just Energy electricity?


Just Energy has electricity plans in Texas

Where can I order Just Energy natural gas?


Just Energy does not have any natural gas plans

What do customers think about Just Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Just Energy customer review is 1.7 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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