Home > Companies > Just Energy

About Just Energy

Just Energy Logo

CPUC#:

Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.



CA Energy Ratings Score:


( 3.5 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Just Energy Customer Engagement

222   Reviews

8   Replies

Response Rate:
3.60 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Just Energy



Looking for more options? Enter a zip code and check out all our plans!





222 Reviews and 8 Replies for Just Energy


Happy Camper

(4.8 / 5)

  They have a lot of offers, variable plus fixed 1 year up to 5 years. I ended up choosing a 1 year fixed with them, as I have a 1 year lease. Green was 2c more but I opted not to for the time being.
A friend told me about them. Although, I chose them because the price was great, got a bonus gift card, and they are a big name.
Customer service call was almost flawless, got put on hold for a few minutes while they checked credit.

MikeyD
November 14th, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Excellant company

(4.8 / 5)

  I have been with Just Energy since May 2009 - I have found them cooperative and pleasant. They explained to me my alternatives. They have unfortunately been blamed for "Ercot" charges. They offer a bundled rate - their contract is very fair. I have read it. Those that complain do not realize how much the would be paying with their old supplier. In the words of Ron White "You can't fix stupid."

A. Kennedy
August 25th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Best move I could have made

(4.8 / 5)

  I have Found that Just energy has great customer
service and there energy consultants have a
wealth knowledge of the cost of energy cost
today.

Edwin Toro
August 21st, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Change of Heart About JustEnergy

(4.5 / 5)

  I had originally given a poor review and wished the death of this company. I change my mind. I had a contract for 16.3/kwh when the rates were in the 20's 3 years ago. I finally decided I would pay the fee for ending the contract early and called them about 3 times and sent several emails asking how much the fee would be and then letting them know that I was going to another company for a better rate if they would not reduce my rate without penalty. They did! My rate went from 16.3 to 10.5 immediately, as I said after about a month of calling and emailing. Also, it wasn't as low as I requested. I wanted 9.0 which was what I saw as the average for the competitors. I am satisfied with JustEnergy at this point.

Anonymous
December 1st, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Good Electric Provider

(4.5 / 5)

  I have recently just switched to JustEnergy and I am completely satisfied with their rates and plans. I hope others with take to Go Green Challenge as well to help our environment. Thanks

Big Country
November 25th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Peace of mind with a straight forward company

(4.5 / 5)

  We been with Just Energy for over 5 months we already seen the difference as far as the amount that we pay versus our former provider TXU, excellent customer service, We love our 5 yr. price protection.

Ludmilla Bonilla
July 18th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

none

(4.4 / 5)

  The longer the protection in this economy the better.

Rafael Rodriguez
August 9th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Honest, straight forward policies

(4.4 / 5)

  I have been with U.S. Energy for only a few months. I found the experience to be very straight forward, no games, with honest people and logical policies. Their information and sales plan centers on long term contracts that provide a security hedge against rising electricity prices - a given?

Robert Kunkle
May 18th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Tookie

(4 / 5)

  A okay just had problems with redemptionreward points

Tookie
January 13th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great Company

(4 / 5)

  I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy.

Don
August 5th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

happy

(3.8 / 5)

  I am a customer of Just Energy and and employee as well. The only time my bills are high is around Christmas time with all the lights we have on. My contract is almost up and I will resign with them; not just becasue I work there but because they do save me money. If you are being over charged...look at your usage and multiple...do the math. It is not that complex. If you are not getting an actual meter read...then call centerpoint. complain to them since all Just Energy does is bill you for what is used. We don't service you or read your meters. Get Educated!

Anonymous
February 25th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Your Ripping Us Off

(3.4 / 5)

  Just Energy , i would say for 12 months luved up to its obligation.

Now as we enter our 13 month

Just energy wants to Bill Us almonth 300 for 1000k or so .

We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book..

Un professional, fraud,
Broken Trust with Just

Darlene
August 2nd, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Won't renew but had great service at a good rate

(3.4 / 5)

  I have enjoyed 8 cents a killowatt for 12 months. My contract is up in a few days and now their cheapest killowatt per hour is 11 cents. So I'm shopping around.

Amy Sidlo
March 21st, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Rate Change

(3.2 / 5)

  Poor contract handling

Richard Barringer
January 25th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Discontinued Services

(3 / 5)

  I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter

Tonettej
January 22nd, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

The worst energy company avaliable

(2.6 / 5)

  If you want to speek to coustmer service you better set aside at least 12 hours.

Chris Bryan
February 2nd, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Thoroughly Misinformed

(2.6 / 5)

  I was actually trying to reach Reliant energy when I was searching for an energy company to use when I moved into my apartment but somehow the number I called routed me to Just Energy. The gentleman I talked was very polite and positive as we discussed how Just Energy was actually better on price because they do not use a pass through charge like everyone else does and that there was no contract cancellation fees like everyone etc.. etc...
So I complied with signing up with Just Energy, moved into my apartment and have never had a problem with my energy, until my bill came. I have a 644 sqft apartment that I am at barley 4 hours a day minus 8 hours of sleep (but everything is as it is as if I'm gone when I am asleep). Long story short, the only thing running during the day is my AC set at 80 and my refrigerator. Now here comes the downfall, with just my fridge and ac running, and 3 hours of tv a day apparently I'm using 758kwh at .095 cents, no way, so I check my bill, well on my bill I have a PASS THROUGH charge which I was told they do not do, first lie, secondly I'm thinking to my self theres no way and I'm just gonna change companies since there is no cancellation fee, wrong, second lie, $75 dollars to cancel.
In conclusion, I think Just Energy may be a large company but there core basis of business is designed like a car dealership where as it uses flashy shiny phrases to lure you in and then lie and steal your money like a bunch of crooks. Would not recommend.

Dissapointed customer
June 24th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Honest, straight forward policies

(2.6 / 5)

  I have been with U.S. Energy for only a few months. I found the experience to be very straight forward, no games, with honest people and logical policies. Their information and sales plan centers on long term contracts that provide a security hedge against rising electricity prices - a given?

Robert Kunkle
May 18th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Exit Fee

(2.4 / 5)

  Just energy disappointed me at the beginning when I signed on for a new account. I signed on for one year, but when I received my first bill it listed my contract for three years. I called and disputed this contract but they advised that their records reflected a 3 year account, Since the rate was reasonable, I did not pursue a prolonged complaint process. On November 18, 2017, I received a notice that my plan will expire on 1/2/2018. "NO TERMINATION FEE SHALL APPLY IF YOU TERMINATE YOUR CONTRACT 14 DAYS PRIOR TO 1/2/2018. AND IF YOU CALL US AT 1.877.240.3931 YOU CAN CANCEL AT ANY TIME WITHOUT A TERMINATION FEE.
I contacted a Just energy rep to advise that I was changing to another provider and wanted to notify Just that I was changing and inquired about the termination fee. The rep said no problem, there's never a termination fee. But When I received my final bill, there is a $175 exit fee - which to me is the same as a termination fee. This is really deceptive and misleading to the customer. I plan to pursue this deceptive practice with the Public Utility /commission and Texas Attorney General Office. Even though I will pay this disputed exit fee, I am now very distrustful of just Energy and will not recommend Just Energy to my friends or family.

Charles D Langran
November 26th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Not renewing contract.

(2.4 / 5)

  I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls.

Current user
November 23rd, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
Example Bill
loading...