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About Spark Energy

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Founded in 1999 and licensed to sell electricity in Texas in 2002, Spark Energy is now a national retail electricity and natural gas provider. They now provider electricity and/or natural gas services in the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, New York, Ohio, Pennsylvania and Texas.

CA Energy Ratings Score:


( 3.8 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Spark Energy Customer Engagement

139   Reviews

62   Replies

Response Rate:
44.60 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Spark Energy



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139 Reviews and 62 Replies for Spark Energy


Haven't had problems

(4.3 / 5)

  Can't say i've had any problems with spark... my
bill is about 10% cheaper now that i've switched
after deregulation

John Armstrong
March 6th, 2011

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Thorough and Helpful!

(4.2 / 5)

  I just spoke with BB in customer service and she was so helpful. My mother in law passed away recently and I was making sure her account continued to stay paid until the property was sold. BB walked me through all of the areas making sure that everything was updated including e-mail, phone notifications, etc. I probably would not have remembered to update all of the information. It was so helpful for her to prompt me on each of the areas. Thank you BB and thank you Spark Energy!

Sheri
February 25th, 2019

Please accept our condolences on the passing of your mother. We are glad to hear that BB assisted you with ensuring everything is in order as we can understand it is a difficult situation.

Spark Energy Responds March 26th, 2019
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Very Customer Service Orientated.

(4.2 / 5)

  Have been using Spark's services for many years now and have always found them a good value, costing much less than Clearview and other power I have purchased in other locations. Rates go up now and again, but that's no surprise as long as rates are still lower than competing power suppliers. I have been so impressed with Spark's customer service over the past few years that I looked for somewhere to say thank you. Health issues have made it difficult to keep my bill paid on time far too often. No excuse for not paying on time, yet a reason for having difficulties. I always call feeling awful and somehow they make me feel better before I hangup! Kudos!

Brianna
March 8th, 2017

We are happy to hear that you have been enjoying our lower rates for several years. We aim to keep our customers happy and look forward to doing so for many more years to come.

Spark Energy Responds June 26th, 2017
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Great Company

(4.2 / 5)

  I've been with Spark Energy for 8 years and have been very satisfied. Not big on the auto pay, but I never missed a payment. Price is mid-range and I've had good experiences with customer service.

Dave
September 13th, 2014

We are so happy to hear that you are not only satisfied with the Spark Energy service but that you are also a valued customer with tenure. Thank you for entrusting us with your supplier needs. We look forward to many years of continued business with you.

Spark Energy Responds November 24th, 2014
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Good service - check prices

(4.2 / 5)

  I've had two separate contracts with Spark and find they deliver what they contract to. Never a bad billing, but you must deal online and by credit card, unless you have an occasional question via phone. Don't believe the price hype on how low they are without comparing. I quit them once and am about to do so again.

Larry Lineberger
June 8th, 2011

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never had a problem

(4.1 / 5)

  i have been with spark for the past year or more im very pleased with my service, ever since the 1 day i was able to compare to my 1st bill and was able to see the discuont so iv'e had them ever since

gerg
March 15th, 2012

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never had a problem

(4.1 / 5)

  i have been with spark for the past year or more im very pleased with my service, ever since the 1 day i was able to compare to my 1st bill and was able to see the discuont so iv'e had them ever since

gerg
March 15th, 2012

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Convinent but not the best price

(4.1 / 5)

  No issues for 2 years. They charged my credit card once a month and sent me email statements about my bill. The web site was also well done and provided me all of the information that I needed. I would continue using them but they no longer have the best price.

blb
September 12th, 2011

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Electric supplier

(4 / 5)

  I went on line to find another delivery company for my electricity. Sparks was the cheapest so I enrolled for 6 months. Its ridiculous that my electrical use is cheaper than my delivery charge

Sharon Gazdzicki
December 15th, 2017

We are happy to hear that you found our rates to be the lowest. We appreciate your feedback and look forward to servicing your electric needs.

Spark Energy Responds December 20th, 2017
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not sure if I should keep them

(4 / 5)

  I have had spark for 2 years. I noticed if I renew that I have to pay $8.99 a month when I use less than 1000 kw. This would be 9 months out of the year. Why should I be penalized when I don't hog electricity and keep my house freezing, etc. Not sure who to switch to since I had no problem with their billing or service.

Anonymous
August 5th, 2011

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Shopping for Energy

(4 / 5)

  I came on here to look at reviews from real people about different energy companies. I have been with Spark for over a year. I've never had a problem with them, their service, or billing and they sent me a notice to renew my contract with them recently at an even better rate. I am moving into a new home and wanted to weigh all my options before going with Spark again. I would stay with them, but they have recently added a $8.99 monthly service charge if you don't use 1000kwh that month. I looked at last year's bill and I only go over that amount in the 2 hottest summer months. They said the other companies are charging this too, but I have yet to find it true. A few charge a $5 or $6 fee if you don't go over 500kwh, but not $9 for staying under 1000. I'm still on the fence because Spark does have good customer service and I've never had a problem until this little extra fee popped up. I don't think we should be punished for using LESS energy.

Energy Shopper
April 11th, 2011

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Spark Energy Was Never a Problem

(4 / 5)

  Although we have not had Spark Energy for the past 2 years because we switched provider with a lower rate. We were with them for 2 yrs. prior and never had a problem with receiving billing statements via mail at the time and the bill was paid via auto-pay. Switching to Spark Energy was not a problem either. We were very pleased with them when we parted. I would recommend Spark Energy, my son is still with them, and I referred him 4 years ago! Everyone, including businesses are prone to hardships in this economy. *A note to Spark Energy, there are way too many thumbs down for your company regarding customer service and billing departments. 1st impressions are everything. The "reception" I first receive when I call any office with a problem or question will define whether or not to continue doing business. Make the changes that are needed to give the customers the courtesy and professionalism that is expected and win back past customers and help to retain the one's you already have!

bamm
February 1st, 2011

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Good experience for a first time customer

(4 / 5)

  We are nearing the end of our first 12 months with Spark. The rates were good and we have had no issues with billing. The website is easy to navigate.

Paul
January 1st, 2010

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Jim Simon

(4 / 5)

  Have had no problems. Easy access to my account.
Prices are very comparable.

Jim simon
September 11th, 2009

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Good two years

(3.8 / 5)

  I signed a contract with Spark and was satisfied. They elected not to offer power in my area so we parted ways. I signed up with them because they were one of the last companies not to charge a monthly fee but they've joined in the collusion now. They even refunded a charge for the short time I was with them after the contract expired and the switch to someone else occurred.

RA
May 16th, 2013

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No problem so far

(3.8 / 5)

  I lived in a house and have used Sparks
for 1 year. The account set up was a bit
messed up at first, but I was able to
cancel the duplicated account eventually.
There has not been a problem as far as
billing is concerned. I have set up
automatic pay and so far my electricity
bill has been around $60 for winter, and
no more than $130 during summer.

Sophia
November 23rd, 2010

Thank you for your comments. We apologize for any issues while enrolling. If there are any other issues, please contact us - https://www.sparkenergy.com/Customer-Service Otherwise, we appreciate the feedback!

Spark Energy Responds February 28th, 2011
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What happened to the low rate?

(3.7 / 5)

  Spark is fine, has a fully functioning website (ie account details, history etc.), accepts AX, had the lowest rate for a company I thought would remain in business, but when second contract with them came for renewal they where significantly higher than competition, so had to bail.

Anonymous
January 10th, 2010

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Pleased customer

(3.6 / 5)

  I never ran into problems with this company. Cancellation went smoothly (I moved to a location where they did not service). I don't have any complaints.

Jisel
September 26th, 2012

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Used to have best price, but not any more

(3.4 / 5)

  I've had Spark Energy for the past few years, and have no complaints. I have no idea what their customer service is like because I never had a problem that required contacting them. IMHO, the best customer service is doing the job right the first time, so the customer doesn't need service.

Having said all that, I've decided to switch this year. When I first signed up for Spark, their prices were at the low end of the spectrum, but now they're in the middle of the pack. To add insult to injury, they offered to renew my contract at a "special reduced rate" higher than what they're offering new customers.

I put together a spreadsheet and ran the numbers, and I should save about $200 over the course of the year by switching to another provider

John
June 25th, 2011

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Great but for billing

(3.3 / 5)

  About to complete my second 12 mo. term with Spark. I'm on the avg.
billing and email statements/charges have been like clockwork.
However, online access to statements mysteriously stopped 6/10. I
have however kept the download copy of the statement for my records.
No bill for 12/10 has been sent by email either (charge to CC occurs
the 8th of the following month). Phone contact was of no help and I've
now sent an email inquiring as to my billing status. I'm tempted to
change next month however ratings are better for this company than
those other companies which I would consider. FYI, online information
before signing up showed avg. billing availability. When I requested
same I was told that it wasn't possible though contract terms said
otherwise after three months. After pointing this out I was magically
able to avg. bill. If this is a good company I don't know that I want to
see a bad one. Never had issues with TXU, except for cost.

Teasip
January 9th, 2011

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