The best review categories for Direct Energy are their customer service, rated at 3.5 out of 5, and their plans and pricing, rated at 3.5 of 5.
  — Judy
Great Customer Service
 Chatted with Kim today and she was a tremendous help! No wait time either. Issue resolved! 

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Great Customer Service

 Chatted with Kim today and she was a tremendous help! No wait time either. Issue resolved! 

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  — Mike
disappointment
 I was reupping with Direct and found the rate was to be higher than before. So I dropped them and tried to sign about a month later. It did not work. ... 

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disappointment

 I was reupping with Direct and found the rate was to be higher than before. So I dropped them and tried to sign about a month later. It did not work. Why should a loyal customer have to pay more the next time they sign up? 

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  — Rod
Sorry to Go
 Have been a Direct Energy customer for only one year with a great rate and great customer service, unfortunately the renew rate is 30% higher than wha... 

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Sorry to Go

 Have been a Direct Energy customer for only one year with a great rate and great customer service, unfortunately the renew rate is 30% higher than what is available elsewhere. 10/19/18. 

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Customer Review Summary

5 Star Reviews
 
42%
4 Star Reviews
 
20%
3 Star Reviews
 
4%
2 Star Reviews
 
7%
1 Star Reviews
 
27%
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  — Good Service At Low Cost
Good Service
 Good Service at low cost 

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Good Service

 Good Service at low cost 

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  — PBoudreau
I got a great rate and no hard sales pitch!
 I was shopping for an alternative to Cirro because of their outrageous "electricity delivery" charges. A friend recommended Direct Energy. Best move... 

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I got a great rate and no hard sales pitch!

 I was shopping for an alternative to Cirro because of their outrageous "electricity delivery" charges. A friend recommended Direct Energy. Best move I have ever made. Great rate, no hidden charges, and my first bill was over $130 less than my last Cirro! Even signing up for the 24-month plan wasn't an issue with the rates I was given. I will be a customer for many, many years if this stays the same. 
Direct Energy responds October 15th, 2018:
We are so happy to hear this, PBoudreau! We love to know that you are saving so much money, and we look forward to serving you for years to come. Thank you so much for the excellent ratings and review. Have an awesome day! - Jack


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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Direct Energy

Our analysis of Direct Energy

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
  — MR
Sales rep
 Had a girl show up at my house Saturday afternoon telling me that there were a lot of complaints about our electric bills. No one on my street. I t... 

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Sales rep

 Had a girl show up at my house Saturday afternoon telling me that there were a lot of complaints about our electric bills. No one on my street. I told her wasn't interested and started to shut the door. She started talking about the bills again and then stopped. She said "never mind, you're f______ up" . If these are the people that work for direct energy, I want no part of it!! 
Direct Energy responds October 15th, 2018:
Mrsondo, we are very concerned that this was the experience you had with one of our door to door sales agents. We take issues like this seriously, and would like to investigate the situation further. If you are so inclined, please send us an email to dedigitalcare@directenergy.com and include the following information:

    Agent Name
    Date the Agent visited your residence
    Your full address or nearest local intersection
    A brief description of your specific concerns
    Any additional information that may be important

Thank you for the feedback, and we apologize that this happened. We hope to hear from you. - Jack


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CA Energy Ratings

score for Direct Energy:


( 3.3 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — Paul Myers
Direct Energy, our electric supplier
 Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless. A pleased customer 

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Direct Energy, our electric supplier

 Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless.
A pleased customer 
Direct Energy responds October 15th, 2018:
Thank you for the amazing 5-star ratings! We are so happy to hear that you are saving money with us, and we appreciate you taking the time to share your experience. Have a wonderful day! - Stevie N.


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  — Barre
Direct Energy Annual Renewal (Mistake or SCAM)
 On October 30th, 2018 I called to renew my energy plan for 2019. After agreeing on the new rate, which is higher cost, I confirmed with the agent that... 

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Direct Energy Annual Renewal (Mistake or SCAM)

 On October 30th, 2018 I called to renew my energy plan for 2019. After agreeing on the new rate, which is higher cost, I confirmed with the agent that this new rate was to take place after my existing expired on December 5th since my old rate was cheaper. The agent confirmed. Three days later, November 2nd, I received an email stating my new plan had been accepted and was effective October 4th, 2018 which was wrong and should of been December 5th, 2018 which was 2 months early. Twenty-seven (27) days later and ten (10) phone calls totalling more than 3 hours the issue was finally resolved. Was it a scam or a mistake, I DO NOT KNOW, but if this same thing happened to another 2 million customers, they have 6 million per the internet search, and only half caught their mistake, Direct Energy could of made an additional $13 million if the mistake amount was the same as mine which was $13.12 for only one month. When I asked for some compensation for my spending so much time on the phone, their comment was that I had already received $75.00 when I renewed my plan and they cannot offer compensation more than one time per year. I guess my 3 hours of time was worth nothing since this was all THEIR mistake. I will not renew with Direct Energy again and my suggestion is for each of you to monitor your renewal process for their mistakes. (Note, this also happened on my 2017 renewal but only took one or two calls) I have been a loyal customer of Direct Energy for 9 years. 

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  — Good Online Customer Service
Good online customer service.
 Customer service helped to correct my issue promptly and easily. 

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Good online customer service.

 Customer service helped to correct my issue promptly and easily. 
Direct Energy responds October 15th, 2018:
Thank you for the great ratings! Our goal is to always provide an unbeatable customer experience. We appreciate you sharing. Have a wonderful day! - Jack


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  — Offended In Pickerington
RUDE CUSTOMER SERVICE AGENT WHO HUNG UP ON ME FOR ASKING A QUESTION
 Received a random text message from a number I didn't recognize. Text message said: "Hey N~, we still haven't heard back from you..." I responded wit... 

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RUDE CUSTOMER SERVICE AGENT WHO HUNG UP ON ME FOR ASKING A QUESTION

 Received a random text message from a number I didn't recognize. Text message said:
"Hey N~, we still haven't heard back from you..."

I responded with:
"About? Not sure who this is"

I received no response, so I called the number, (614) 407-9168, to find out what this was about as I've never texted or spoken to anyone at this number before.

The first guy I spoke to was INCREDIBLY rude and hung up on me because I asked him to repeat the name of his company and the name of the state energy program he was referring to as I was clueless about who he or his company was or how they got my contact information because I never requested any information about this company or any energy programs at all.

He wanted me to start giving him my personal information, which I didn't feel comfortable giving to some random person who texted me out of the blue about some program I never asked about from some company I've never even heard of.

You tricked me into calling you by sending a misleading text message and want me to sign up for a program with your company, but you get ticked off at me when I ask for more information and am not willing to just give out my personal information to someone at a company I never contacted and have never even heard of??? And then you hang up on me without even answering my questions??? If this is your company's idea of customer service, I don't know how you have any customers at all.

I called back and requested to have my name removed from your lists for both calls and text messages. 

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  — Debbie
No notice that contract was expiring
 I have automatic withdrawal for the free weekends plan. I was not given notice that my contract was about to expire or had expired so I continued to ... 

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No notice that contract was expiring

 I have automatic withdrawal for the free weekends plan. I was not given notice that my contract was about to expire or had expired so I continued to lower the thermostat every weekend during the next 2 months. When my next bill was $100 higher, I contacted them to question it. That's when I found out it had expired 2 months prior and couldn't be restarted til the next month. I guess they will get extra money for the 2-3 months I was without the free weekend contract. Other than that, I have been happy with them. I just need to make note of my next contract expiration date because they probably won't notify me. 
Direct Energy responds October 15th, 2018:
Hi Julie, and thank you for taking the time to share a review! We are glad to know that you have been pleased with your plan and the overall experience you have had with us. To address you concerns regarding contract expiration and renewals, we want to assure you that we are proactive in notifying our customers of an impending expiration. We send out notifications between 45-60 days in advance of the contract end date, which include available renewal offers and instructions on how to accept a renewal offer. In reviewing your account, I see that your end of term notification was included with your statement dated 4/28/2018. You should expect the same renewal process to occur when your current contract is due to expire. We hope this clears up any confusion, and please feel free to reach out to us via phone or chat if there is ever anything we can do for you. Have a fantastic day! - Jack


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  — Review Process Is Difficult Updating From The Input From Agent To Updating On My Account.
The customer service people over the phone and chat are GREAT!
 But the I T Dept has many issue to updating information on my account. 

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The customer service people over the phone and chat are GREAT!

 But the I T Dept has many issue to updating information on my account. 
Direct Energy responds October 15th, 2018:
Hello, ronellnicholson41. Thank you for these excellent ratings! If you need assistance in getting your account information updated, please don't hesitate to connect with us on Live Chat from www.directenergy.com or engage with our Social Media team on Facebook. Thank you, and have an excellent week! - Stevie N.


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  — Yuval
The best company in Houston TX
 They always there to help me ! Always the best rate. Love this Honor company 

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The best company in Houston TX

 They always there to help me !
Always the best rate.
Love this Honor company 
Direct Energy responds October 15th, 2018:
Good Morning, Yuval. We certainly appreciate these awesome ratings and the review! It is our pleasure to provide you with an outstanding customer experience, and we are thrilled to have you on the Direct Energy team! Thank you for the feedback, and have a fantastic week! - Jack


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  — Phone Harassment
Phone harrasment
 They continuelessly call my number after warning harassment!!!! 

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Phone harrasment

 They continuelessly call my number after warning harassment!!!! 
Direct Energy responds August 20th, 2018:
We are so sorry to hear that you are still receiving telephone calls from us, Andersbart72. We would like the opportunity to place your contact information on our Do Not Call list to prevent any future solicitation from being made to you. Please know you may connect with us via email at dedigitalcare@directenergy.com or through our Facebook page to have your phone number processed accordingly. We are looking forward to resolving this for you. Thank you. -Eleanor


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  — Kim
Used to be good still not as bad as the worst
 A 4 cent per kwh increase in one year. Oncor delivery rate increased. Direct Energy used to be better than other providers. Now they are just as greed... 

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Used to be good still not as bad as the worst

 A 4 cent per kwh increase in one year. Oncor delivery rate increased. Direct Energy used to be better than other providers. Now they are just as greedy as the rest. Customer service is lacking too. Took me 5 weeks of calls/cats with 6 different people to renew my plan. Online option did not work. 
Direct Energy responds August 20th, 2018:
Kmieure, we are definitely concerned that it took multiple requests and actions on your end to renew your contract with us. This is certainly not the experience we want our customers to go through when calling in or chatting in for help.

The cost of energy is currently elevated because there were several power plant closures recently. This has the Energy market concerned that there may be a shortage of power supply during peak usage periods this summer. We have also received reports that there was a large population increase in the state of Texas over the past year which is adding to the increase in electricity demand. This decrease in energy supply and increase demand for cooling is causing the price to steadily grow higher across the board for all suppliers and utilities.

We absolutely do appreciate your business and would like the opportunity to work with you to find you a lower rate. Please know you have the opportunity to connect with our Email Team at dedigitalcare@directenergy.com or Social Care Team through Facebook at any point to proceed forward with assistance. -Eleanor


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  — Granielle
I Love Electricity!
 Good company, just make sure to keep up with contact end dates. 

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I Love Electricity!

 Good company, just make sure to keep up with contact end dates. 
Direct Energy responds October 15th, 2018:
Thank you for taking the time to leave us this review! We appreciate your ratings, and we are glad to have you on the Direct Energy team! Have a great day! - Stevie N.


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  — Fam5
Failed on all Ends.... !!!!
 Guy came to our door last Sept. offered amazing locked in rate deal. Said he would put me on the same budget plan I was on. Over the summer I get it m... 

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Failed on all Ends.... !!!!

 Guy came to our door last Sept. offered amazing locked in rate deal. Said he would put me on the same budget plan I was on. Over the summer I get it my bill goes up (I've been in the same house for 12 years now I know how it works) but never has it ever almost tripled in one month. So I called and was advised I did not lock in my budget, I said the sales rep reassured me he did that. She says her supervisor says sorry too far back and I waited too long to call about the budget. I explained because my bills have been comparable. I asked if there was a fee to cancel and switch back, to which her response was "no". I said may I please speak with your supervisor, to which she put me on hold and came back, and said she is unable to take your call now, where did she go you were just talking to her???? I got upset and said I wanted a higher up administrator to contact me regarding these issues ASAP. She said ok. He did call but it was three days after my call, so I have already switched back to the company I have had for 11 or so years and never had a bill with as high as the last two months with Direct Energy. Oh and the topper today in the mail here I sit with a 99.00 Gas early termination fee (THEY LIED !!!!!!!!!!!!!!!!!!!!!!!!!!! ) 

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  — Tim
Outstanding
 She was quick fast and knowledgeable. Didnt hesitate to fix my situation without judgement. 

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Outstanding

 She was quick fast and knowledgeable. Didnt hesitate to fix my situation without judgement. 
Direct Energy responds October 15th, 2018:
Thank you for the review, Tim! We are so glad to hear that our Customer Care Team was able to take care of your issue. Have a great day! - Jack


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  — Mark
Bate and switch
 The internet offered a fixed cost and when I received my welcome package 3 weeks later it was another price over 2000 kilowatt . I even called Direct ... 

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Bate and switch

 The internet offered a fixed cost and when I received my welcome package 3 weeks later it was another price over 2000 kilowatt . I even called Direct Energy customer service to confirm fixed pricing before committing to my contract and they confirmed my fixed price . I cancelled my service and sent a email with a copy of what they advertised on the Internet . They apologized and did not charge me their cancelation charge of $150.00, but I received a very expensive bill for their bate & switch. 
Direct Energy responds August 20th, 2018:
Mark, I apologize for any miscommunication regarding your initial rate. We would like the opportunity to go over your past enrollment with us to investigate this error further for you. Please send us an email to dedigitalcare@directenergy.com or connect with us through Facebook to continue forward. Thank you for your time. -Eleanor


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  — Lizz
Horrible company scam artists
 They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $... 

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Horrible company scam artists

 They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH unless you speak Spanish!! If not they are going to read a script and not offer any assistance!! I've had to go all the way up to corporate about this issue! I have a disabled parent in my home and they do not care at all! I'm switching companies TODAY and direct energy and they entire spanish speaking customer service crew can kiss my entire ass! 
Direct Energy responds August 20th, 2018:
We can understand the strain that can be caused by being without electricity service, Lizz.lewis. I apologize for any inconveniences these temporary energy interruptions caused you or your family. If the outage was related to non-payments or account cancellations, the disconnection would have been authorized on our end. For all other instances, the outage would be arranged by the utility company. For example, if there was inclement weather or technicians completing repair work on electrical lines in the area.

Our agents are trained to provide the best customer care possible and the customer experience should not be impacted by the agent location. If you have any concerns that you would like us to escalate please know you may reach out to us through email at dedigitalcare@directenergy.com. Thank you for your time. -Eleanor


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  — Deanna
Great Customer Service
 I was able to chat with Megan regarding plan options and she was able to answer all my questions. Thank you, Megan for all your help. She provided l... 

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Great Customer Service

 I was able to chat with Megan regarding plan options and she was able to answer all my questions. Thank you, Megan for all your help. She provided links and took the time to look up information on plans for me in my area. 
Direct Energy responds August 20th, 2018:
Thank you so much for leaving this positive review, Deanna! We will ensure Megan, and her immediate supervisor is notified of this feedback. We appreciate your time. Have a wonderful day! -Eleanor


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  — Direct Energy
Direct Energy review
 Great price, no cancellation fees 

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Direct Energy review

 Great price, no cancellation fees 
Direct Energy responds August 20th, 2018:
Thank you for taking the time to leave us this review! We appreciate your ratings, and we are glad to have you on the Direct Energy team. -Eleanor


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  — Ok2BAwesome
A Breeze
 This is Awesome. I was very disappointed with my previous service provided and unfortunately the relationship of more than 4 years had to end. I revi... 

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A Breeze

 This is Awesome. I was very disappointed with my previous service provided and unfortunately the relationship of more than 4 years had to end. I reviewed several other companies before arriving here and was displeased at their demands for a huge activation deposit. None of them could clearly explain why those startup monies were necessary or could confirm if they were refundable minus all the fees if the relationship had to end. I would have been okay to pay it out installments but no one was hearing that. Just hand us 220.00 and well turn it on. Im glad i found you guys and very pleased there's no deposit. This is how you become and remain #1. Im telling everyone I know at the old company to follow me. (#high5) Thank you ..Now lets do business one kilo watt at a time. Praise God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 
Direct Energy responds August 20th, 2018:
Thank you for taking the time to leave us this review, Ok2BAwesome. We are so pleased to hear of your experience and attitude towards our service. It makes us happy when our customers are happy! If you have any questions or concerns regarding your account in the future, please know you can connect with our Live Chat team through our website www.directenergy.com. Have a nice day! -Eleanor


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  — Jeff
Easy experience for set up and transfer
 Used on line chat service to discontinue service at one address and activate at another three weeks out from move. Seamless...easy. 

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Easy experience for set up and transfer

 Used on line chat service to discontinue service at one address and activate at another three weeks out from move. Seamless...easy. 
Direct Energy responds August 20th, 2018:
This is the feedback we love to hear, Jeff! We are proud of our Chat feature, and are glad you are enjoying the online digital assistance portal. I will pass this information along to our Chat team to ensure they are properly recognized. Thank you for being a Direct Energy customer! Have a wonderful day. -Eleanor


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  — Karen - Houston
Horrible rates for returning customers
 Last year my rate was 9.4. This year they could only see fit to give me a 12.8 rate. How's that for customer appreciation. 

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Horrible rates for returning customers

 Last year my rate was 9.4. This year they could only see fit to give me a 12.8 rate. How's that for customer appreciation. 
Direct Energy responds August 20th, 2018:
I can certainly understand where you are coming from, Karen. We absolutely do appreciate your business and would like the opportunity to work with you to find you a lower rate. The cost of energy is currently elevated because there were several power plant closures recently. This has the Energy market concerned that there may be a shortage of power supply during peak usage periods this summer. We have also received reports that there was a large population increase in the state of Texas over the past year which is adding to the increase in electricity demand. This decrease in energy supply and increase demand for cooling is causing the price to steadily grow higher across the board for all suppliers and utilities. Please send us an email at dedigitalcare@directenergy.com or connect with us through our Live Chat team through our website www.directenergy.com to continue forward with securing a new price. -Eleanor


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  — SHANNETTE
LOVE DIRECT ENERGY
 MY PLAN EXPIRED 2 MONTHS AGO AND I DID NOT REALIZE IT UNTIL I GOT A HUGE BILL. THEY HELPED ME GET A NEW RATE AND RE-BILLED AT THE LOWER RATE. I HAVE B... 

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LOVE DIRECT ENERGY

 MY PLAN EXPIRED 2 MONTHS AGO AND I DID NOT REALIZE IT UNTIL I GOT A HUGE BILL. THEY HELPED ME GET A NEW RATE AND RE-BILLED AT THE LOWER RATE. I HAVE BEEN WITH THEM 11 YEARS AND WOULD NOT CHANGE DUE TO THEIR AWESOME CUSTOMER SERVICE!! 
Direct Energy responds August 20th, 2018:
We appreciate your loyalty, Shannette! Our Customer Care team is always willing to help, and explore different options that are available. We are so glad our team was able to take care of this for you. Please know you have the opportunity to connect with our Live Chat team at any time through our website if you are in need of assistance in the future. Thank you! -Eleanor


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  — Mad As Hell
What customer service?
 When I moved it was a huge hassle to move my service. They made me change plans to a much higher rate and they are still charging me for a house I no... 

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What customer service?

 When I moved it was a huge hassle to move my service. They made me change plans to a much higher rate and they are still charging me for a house I no longer live in. I have called and chatted and still no help. I hope the people living in my prior place of residence enjoy the FREE ELECTRICITY. PLEASE HIRE PEOPLE WHO CAN UNDERSTAND ENGLISH. 
Direct Energy responds August 20th, 2018:
Clangston, this is definitely concerning to hear. We would like to resolve this as quickly as possible for you. Please connect with us through email dedigitalcare@directenergy.com or through our Facebook page to further escalate this situation. We are looking forward to speaking with you. -Eleanor


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  — Direct
direct
 straight forward 

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direct

 straight forward 
Direct Energy responds August 20th, 2018:
Thank you for your feedback and rating, Direct! We are thrilled to hear you have enjoyed your experience with us up to this point. Please feel free to connect with our Live Chat team through our website www.directenergy.com in the future if you have questions or concerns. Have a great day! -Eleanor


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  — Favorable
ted arnold
 quick painless and competitive 

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ted arnold

 quick painless and competitive 
Direct Energy responds August 20th, 2018:
Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor


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  — Glenn
Amazing Customer Service
 I love direct energy. They are very helpful and understand to the needs of the customers. 

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Amazing Customer Service

 I love direct energy. They are very helpful and understand to the needs of the customers. 
Direct Energy responds August 20th, 2018:
We appreciate your feedback, Rashadglenn! Here at Direct Energy, we always strive to put our customers first. We are glad this has been this case for you too! Please know you may reach out to our Live Chat team through our website www.directenergy.com in the future if you have any questions regarding your account. Thank you for your time! -Eleanor


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  — Christopher J Leal
Moving
 I changed residences back in May. I scheduled a connection to my new residence. They connected to another residence instead of the one I told them. I ... 

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Moving

 I changed residences back in May. I scheduled a connection to my new residence. They connected to another residence instead of the one I told them. I got charged for their mistake. Been billed separately multiple times. Being inconvenienced and billed multiple times has caused me to want to consider looking for another service provider when the contract is up. I was a happy customer until this happened. 
Direct Energy responds August 20th, 2018:
Christopher, we are concerned that this transfer of service was not properly actioned for you. I can only imagine the frustrations you and your family have faced up to this point with having this matter resolved. We would like the chance to apologize for the delay in response for getting back to you through this review website, and would like the opportunity to rectify these errors for you. Please send us an email at dedigitalcare@directenergy.com or connect with us through our Facebook page at any point to open an investigation. Thank you for your time. -Eleanor


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  — DON
Great comp.
 lowest rates I have had in years 

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Great comp.

 lowest rates I have had in years 
Direct Energy responds August 20th, 2018:
That is great, Don! We love providing an affordable and reliable product to our customers. Thank you for being a Direct Energy customer! -Eleanor


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  — Sara
Very happy with my service!
 Easy to sign up, get weekly emails with usage numbers, and customer service was great! We are up for renewal next month and will definitely renew! 

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Very happy with my service!

 Easy to sign up, get weekly emails with usage numbers, and customer service was great! We are up for renewal next month and will definitely renew! 
Direct Energy responds August 20th, 2018:
That is great news, Sara! We are lucky to have a loyal customer like you. Thank you for the positive review and 5-star rating! -Eleanor


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  — DaveyKilledByWatts
renew or PAY
 I didn't renew and they put us on a plan that costs 14.5/kwh! They offered a $75 rebate. I think I paid thousands too much over the past years I didn'... 

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renew or PAY

 I didn't renew and they put us on a plan that costs 14.5/kwh! They offered a $75 rebate. I think I paid thousands too much over the past years I didn't notice. My average bill is over $200, and I currently owe $900. 
Direct Energy responds August 21st, 2018:
We apologize for our delay in response to your review, but we do want to let you know that we do take each one very seriously and we want to try to resolve this for you. In regards to your rate plan, without your consent, we won't put you on a new fixed rate. We want to make sure that your rate plan is chosen by you based on what works best for you and your budgeting, but we can completely understand how you would feel upset over your current pricing. If this is still the pricing you are on, please email us at dedigitalcare@directenergy.com so we may investigate this for you and come to a resolution! Thank you -Kate


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  — NeeSha M
Great Service
 The live chat is now my go to. 

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Great Service

 The live chat is now my go to. 
Direct Energy responds August 20th, 2018:
Excellent! We love our Chat feature too. Thank you for the wonderful rating, NeeSha M! We hope you have a great day. -Eleanor


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  — RobynM
Direct Energy Power to Go
 I love the Power to Go program as it helps me to proactively manage my energy consumption. The per KwH rate is competitive with post-pay plans & I get... 

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Direct Energy Power to Go

 I love the Power to Go program as it helps me to proactively manage my energy consumption. The per KwH rate is competitive with post-pay plans & I get notifications each day, telling me how many KwH used as well as the cost. That way I can easily determine what my "energy vampires" are and kill them! Plus, no surprise bills at the end of the month! If you don't want daily texts you can get email - or both - and you can adjust how frequently they come. I definitely recommend Direct Energy Power to Go to anyone who wants to have the most control possible over their electricity consumption. 
Direct Energy responds August 21st, 2018:
Thank you so much for the wonderful 5-Star review regarding our prepaid services! We truly appreciate the time you took to tell others about your experience. We love the transparency that prepaid services offer customers and are glad that it's shining through and making our service enjoyable. Thanks again! - Kate


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  — Savings
Glad we switched!
 We switched to Direct Energy several years ago, and have $aved. Reliant calls us from time-to-time, but we'll never go back. So glad we made the switch! 

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Glad we switched!

 We switched to Direct Energy several years ago, and have $aved. Reliant calls us from time-to-time, but we'll never go back. So glad we made the switch! 
Direct Energy responds August 21st, 2018:
We know it's been a while since you've left this review, but we are wanting to sincerely thank you for the great rating! We appreciate your loyalty and you're the reason we love doing what we do each day! We hope you have a wonderful week! -Kate


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  — KJS
seemless transition, very competitive offering
 Direct Energy offered the best rates, and a seamless transition from my previous generation supplier. 

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seemless transition, very competitive offering

 Direct Energy offered the best rates, and a seamless transition from my previous generation supplier. 
Direct Energy responds August 21st, 2018:
We're so glad that you're enjoying our services and that the transition to us was completely seamless! Thank you for the great review! -Kate


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  — Spring, TX
Love!!
 I absolutely love Direct Energy. I cant believe how low my bill is every month. 

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Love!!

 I absolutely love Direct Energy. I cant believe how low my bill is every month. 
Direct Energy responds August 21st, 2018:
We're so happy to know that you're seeing savings from our services and that you've enjoyed it so far! We apologize for our response delay, but we truly want to thank you for your service! - Kate


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  — Sharon
Best price around
 Always a good price on electric. Great customer service reps ! 

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Best price around

 Always a good price on electric. Great customer service reps ! 
Direct Energy responds August 21st, 2018:
We're so happy that you've enjoyed our customer service and have advised others about your great experience! Thanks for the review! - Kate


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  — Designman1980
Great rates and very good customer service.
 Needed to re-up and got a great rate again. 

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Great rates and very good customer service.

 Needed to re-up and got a great rate again. 
Direct Energy responds August 21st, 2018:
We appreciate the 5-star rating, Designman1980! It is our goal to deliver an affordable product to our customers. We wish you all the best! -Eleanor


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  — Jeff
pay bill
 kim was fast and efficient 

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pay bill

 kim was fast and efficient 
Direct Energy responds August 21st, 2018:
Good Morning, Jeff! Thank you for the great rating and review. We are happy to hear Kim was able to assist with your concern! We will provide the positive feedback to her. Have an enjoyable day! -Eleanor


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  — Maria
Billing help
 Kim was awesome she was able to help me. 

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Billing help

 Kim was awesome she was able to help me. 
Direct Energy responds August 21st, 2018:
We're so glad that Kim was able to assist you via chat! We truly appreciate the wonderful review, and we'll be sure to let her Supervisor know of your feedback! Thanks - Kate


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  — Hall
billing Chat
 Megan on the chat was AWESOME!!!! 

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billing Chat

 Megan on the chat was AWESOME!!!! 
Direct Energy responds August 21st, 2018:
We're so happy that your chat experience with Megan was wonderful! We will certainly let her Supervisor know and pass on the wonderful feedback! Thanks - Kate


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  — Charlotte
Chat service great!
 I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had... 

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Chat service great!

 I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider. 
Direct Energy responds August 21st, 2018:
We're so happy that you've enjoyed the Chat service we provide and specifically the feedback for Kari! We are going to let her Supervisor know and provide the wonderful feedback on her and her leadership! Thanks so much - Kate


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  — Drea
Excellent Company and Great prices!
 I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's no... 

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Excellent Company and Great prices!

 I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193 
Direct Energy responds August 21st, 2018:
It's wonderful to see that you've loved your service so much that you've decided to refer others! It's a true testament to our company, that others are willing to refer their friends and family to us! Thank you so much for the great review! -Kate


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  — Kim
Needed help with payment arrangements
 It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is... 

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Needed help with payment arrangements

 It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!! 
Direct Energy responds August 17th, 2018:
We want to thank you so much for the wonderful review that you have left. We apologize that it has taken so long for us to respond, but we are so appreciative that you were willing to take time to tell others about your experience with us! We hope that you have an amazing weekend! -Kate


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  — Brad7526
Great customer service!
 I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. 

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Great customer service!

 I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. 
Direct Energy responds April 5th, 2018:
Hi Brad! We are happy we could assist you in a timely manner with changing the start date for your service. Don't hesitate to contact us if you ever have questions or concerns. All the best, - Jane


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  — Diana
DIRECT ENERGY THUMBS UP !!
 Everything was Great!! 

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DIRECT ENERGY THUMBS UP !!

 Everything was Great!! 
Direct Energy responds March 26th, 2018:
That's great feedback, Diana. Thank you for taking the time to leave your feedback. Have a nice day! - Cole


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  — Direct Energy
Plenti Reward Points
 Everything is just fine and very excellent. There is only one concern on the elimination of the Plenti Reward Points which I greatly missed it. I re... 

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Plenti Reward Points

 Everything is just fine and very excellent. There is only one concern on the elimination of the Plenti Reward Points which I greatly missed it. I really enjoyed it using it. 
Direct Energy responds March 26th, 2018:
Good Afternoon. We are glad to hear that you enjoy the service we provide. We can understand how plenti was a beneficial incentive for so many so we are in the process of seeing if we can offer a new incentive in its place. Please don't hesitate to contact us should you need assistance. Have a nice day! - Jane


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  — PJ
Try the chat room.
 I had all my issues resoved in a polite and timely manner. Thank you Kim. 

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Try the chat room.

 I had all my issues resoved in a polite and timely manner. Thank you Kim. 
Direct Energy responds March 19th, 2018:
We are glad to hear that Kim took care of all the concerns you had. Thanks for reaching out to us and leaving feedback. Our goal is to provide exceptional service to our customers. Thank you for your business. - Cole


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  — Sanjeevimurugan
GoodForAllPeople
 Very good plan.. 

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GoodForAllPeople

 Very good plan.. 
Direct Energy responds March 1st, 2018:
Thanks for the review and for choosing Direct Energy. Have a nice day! - Cole


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  — Ashlynn
UNHAPPY WITH DIRECT ENERGY
 I have tried for the past 2 weeks to get ahold of someone. Every time I call from all hours of the day, 3 times a day it says that all circuits are bu... 

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UNHAPPY WITH DIRECT ENERGY

 I have tried for the past 2 weeks to get ahold of someone. Every time I call from all hours of the day, 3 times a day it says that all circuits are busy. This is ridiculous! I'm just trying to have a question answered! I call just about every number there is provided and stay on hold for 1 hour. There service is horrible! I have yet to receive the answer I am looking for! 
Direct Energy responds March 1st, 2018:
Ashlynn, we are sorry to hear that you have had trouble speaking to us. Please email us at dedigitalcare@directenergy.com with your account number, full address and phone number along with this review so we can assist you right away. Thank you, Cole


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  — Brad Frost
DO NOT PICK THIS COMPANY DIRECT ENERGY Auto pay does not work and they shut off service.
 Its 7:53 am on a Wednesday morning and Ive been on hold without power since 7:11. My account is on auto draft and there is plenty of money in the acco... 

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DO NOT PICK THIS COMPANY DIRECT ENERGY Auto pay does not work and they shut off service.

 Its 7:53 am on a Wednesday morning and Ive been on hold without power since 7:11. My account is on auto draft and there is plenty of money in the account including when the payment was supposed the go through on Jan 22, only 2 weeks ago. In fact the phone system asked if I wanted to pay with the card on file and it was approved. Why am I cut off only 2 weeks after declining payment anyway. No phone call, no letter.
Now on hold again because they cant figure out why its doing that. Meanwhile I sitting in the dark. Readers of this might assume that I didnt have the money in the account. WRONG. But if I didnt, wouldnt they call, email or send a letter? My last bill says DO NOT PAY, your bill will be auto drafted on 1-22-18.
If you like having your service cut off for no reason at 7:11 when they dont answer the phone until 8:00 then youll love this company.  
Direct Energy responds March 1st, 2018:
Hi Brad. We regret to hear your experience was anything less than exceptional. We would like to investigate what caused the service to be disconnected and further assist you with making this right. Please send us an email at dedigitalcare@directenergy.com with your account number, full address and include a copy of this review for assistance. Thank you, - Jane


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  — TJTX
DO NOT USE THIS COMPANY
 After years of service at the same address, they have managed to screw up a change of address in SIX DIFFERENT WAYS and continue to fight me every tim... 

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DO NOT USE THIS COMPANY

 After years of service at the same address, they have managed to screw up a change of address in SIX DIFFERENT WAYS and continue to fight me every time I ask that they fix their screw up! They terminated my account a week early at the address I was leaving and it took over 24 hours to have the service reconnected. Now they billed me $116 to reconnect. When I called to dispute they said that it was Oncor's billing, so I would have to get them to remove the charge. In addition, at my new address, I went four days without electricity. After being lied to and dismissed for four days, a supervisor threatened to charge me $75 to have a technician come back out to see why I didn't have power. Once a tech did come, he explained that it was an external breaker that needed to be flipped and that DE should have told me to flip the breaker. I have easily spent 10+ hours on the phone in the past two weeks, not to mention no heat, no cooked meals, sleeping on the floor one night in an empty apartment because there was heat there. TAKE YOUR BUSINESS ELSEWHERE!!!!!!!!!!!!!!!!!!!!!!! 
Direct Energy responds March 1st, 2018:
We apologize to hear that your experience was less than exceptional. We strive to provide great service to all customers and want to follow up with you to see what can be done to take care of your concerns. Please email us at dedigitalcare@directenergy.com with your account number, address and a copy of this feedback for assistance. - Cole


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  — Randy H
The Best Energy Provider Here
 I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowl... 

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The Best Energy Provider Here

 I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon. 
Direct Energy responds January 30th, 2018:
We are so glad to hear this feedback, Randy. Thanks for sharing your experience. Have a great evening. - Cole


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  — Richard Ball
Direct Energy Review
 Very professional! Great energy service provider. Great electricity rates! 

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Direct Energy Review

 Very professional! Great energy service provider. Great electricity rates! 
Direct Energy responds January 30th, 2018:
Thank you for the review, Richard. We appreciate it. Have a good evening! - Cole


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  — Gramir
Excellent
 I had trouble trying to log in, it never recognized my account number or my zip code. Today I called First Choice to fix my problem and in a matter o... 

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Excellent

 I had trouble trying to log in, it never recognized my account number or my zip code. Today I called First Choice to fix my problem and in a matter of minutes I was able to log in. Thank you Dulce and everyone working in customer service 
Direct Energy responds January 10th, 2018:
So glad we could get this taken care of right away for you. Thanks for the great feedback! Have a good day! - Cole


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  — Anita Gilliam
Take the customer to the cleaners
 Apparently, my contract with them ended in July 2017. I was paying 0.0669 per KWH under contract. They say they sent me a letter about renewing. Bec... 

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Take the customer to the cleaners

 Apparently, my contract with them ended in July 2017. I was paying 0.0669 per KWH under contract. They say they sent me a letter about renewing. Because I didn't respond, they put me on a variable rate that went from 0.081056 in Aug., up to o.122230 in Jan. 2018. When I saw the ridiculously high bill for this month, I started making phone calls & found out what Direct Energy had done to me. I cancelled my service with them immediately. I think what they did was very wrong. They could have called me or even emailed me to clear this up before switching me to a variable rate that has cost me a fortune. I feel they should refund me the excess I have paid from Aug. 17 to Jan. 18. The customer service person made a derogatory remark. 
Direct Energy responds January 10th, 2018:
Anita, we want to apologize for any frustration this may have caused. We are showing that prior to the fixed rate plan you enrolled on expiring, we mailed you a renewal letter that was reminding you to renew if you wish to continue having a fixed rate plan. It states "If we dont hear from you prior to your fixed price plans term end date,well simply continue your service on a variable price plan* as outlined in the terms of service portion of your contract. While on this plan, your pricing can vary month-to-month and there are no associated cancellation fees." If you would like to review this further with us, please feel free to email us at dedigitalcare@directenergy.com with your account information and we would be happy to address your concerns further. All the best, - Jane


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  — Maria Flores
experience with Direct Energy
 My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of fi... 

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experience with Direct Energy

 My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of financial difficulties. Thank you so much. 
Direct Energy responds January 10th, 2018:
Maria, thanks for the wonderful feedback. We are glad to hear that you are able to see a savings while being with us. Have a great day! - Jane


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  — DANIELLE W.
HAPPY CUSTOMER
 I happily report that in my almost 4 years of being their customer, I have zero complaints 

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HAPPY CUSTOMER

 I happily report that in my almost 4 years of being their customer, I have zero complaints 
Direct Energy responds January 10th, 2018:
Danielle, thank you so much for the kind words. We are always happy to hear from our customers on how we are doing. We appreciate your business. Have a wonderful day! - Cole


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  — Chuck A
Port A service
 I've been with Direct energy 2 years and like the service and plans. Web site is easy and phone help is excellent. Highly recommend. 

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Port A service

 I've been with Direct energy 2 years and like the service and plans. Web site is easy and phone help is excellent. Highly recommend. 
Direct Energy responds January 10th, 2018:
Thanks for being a loyal customer of ours, Chuck. That's so awesome! We are pleased we can offer you service that you are satisfied with. Have a great day! - Cole


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  — Great Rates & A Great Company!
great rates & a great company!
 very satisfied with the service and competitive electricity rates thanks! 

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great rates & a great company!

 very satisfied with the service and competitive electricity rates thanks! 
Direct Energy responds January 10th, 2018:
Thank you for being a valued customer. We hope you have a wonderful Wednesday! - Cole


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  — Tim
Tim Easton ma
 Always staying in contact with me. 

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Tim Easton ma

 Always staying in contact with me. 
Direct Energy responds January 10th, 2018:
Tim, we are happy to help. Thanks for the review. Have a great day! - Cole


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  — Betty J. Morgan
"Getting to know you!"
 Being new with Direct Energy I need a little more time to experience. So far I am very pleased with the price and that means a lot to me. Using Dir... 

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"Getting to know you!"

 Being new with Direct Energy I need a little more time to experience. So far I am very pleased with the price and that means a lot to me. Using Direct Energy for both Gas and Electric, is allowing me to stay in my home. When you are on a fixed income, this is monumental. Thank you, Direct Energy. 
Direct Energy responds January 10th, 2018:
Thanks for the wonderful feedback, Betty. We are so glad you decided to go with us as your supplier. Have a fantastic day! - Cole


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  — Alia M
Love
 I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle... 

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Love

 I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle since Im usually not home on week days 
Direct Energy responds January 10th, 2018:
Thanks for the kind words, Alia! We appreciate the feedback. It's nice to hear that the free weekends plan is working out well for you. We hope you have a wonderful day. - Cole


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  — Roblyn Brown
Renewal
 We have had Direct Energy for several years. Last week I called to question my bill. Then I was advised our renewal had expired and that was why we we... 

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Renewal

 We have had Direct Energy for several years. Last week I called to question my bill. Then I was advised our renewal had expired and that was why we were paying a higher price. At that time the associate told me she would FIRST set me up a new renewal and then see what she could do for the months we paid a higher rate. After the recorded renewal was complete, she said she could not adjust any changes for the higher charges we had been paying for Oct to Dec. if I had known this I would NOT have agreed to the renewal. I am reporting this to the Utility Commission in Texas. You could say monies we saved were taken back by D E by not notifying us that our contract had expired. We live on disability. This is a very unfair practice by Direct Energy. 
Direct Energy responds January 10th, 2018:
Roblyn, we are sorry to hear of this experience. We would like to review this account and see what we can do to get this taken care of for you. Please email us your account number, address and phone number to dedigitalcare@directenergy.com and put "Attention Cole". Thank you, - Cole


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  — Frances
online chat
 Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enro... 

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online chat

 Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me 
Direct Energy responds December 15th, 2017:
Frances, this is wonderful feedback. We are pleased to hear Melinda was able to take care of the enrollment questions you had from start to end and walk you through the process. We will be sure to forward this feedback to her supervisor. Have a happy holiday season! All the best, - Jane


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  — Kevin
Web System faulty and states incentives that are not delivered
 I renewed with Direct Energy (Direct Energy Live Brighter Weekends 24) and the renewal form stated my incentives would be 2 $25 gift cards and a nest ... 

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Web System faulty and states incentives that are not delivered

 I renewed with Direct Energy (Direct Energy Live Brighter Weekends 24) and the renewal form stated my incentives would be 2 $25 gift cards and a nest thermostat. When I called to find out when I would be receiving my incentives I was told I had a different plan and different incentives.

Other users should beware that they do not honor what you will see when you renew your rate. 
Direct Energy responds December 15th, 2017:
Kevin, we want to apologize for any misunderstanding. We would like to investigate this right away. Please send us your account number, phone number and address to dedigitalcare@directenergy.com so we can look into this. Thank you, - Jane


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  — Andrew
on-line signup with direct energy
 in less that 10 minutes Kim had me setup for the fixed plan for electricity. 

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on-line signup with direct energy

 in less that 10 minutes Kim had me setup for the fixed plan for electricity. 
Direct Energy responds December 15th, 2017:
Wow, that's great to hear that our customer care agent Kim was able to take care of your needs efficiently. We will be sure to forward this feedback to the appropriate team. Thank you for choosing Direct Energy. Happy Holidays! - Jane


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  — Amazing Customer Service Rep
Melinda in Customer Service
 My Family is facing an extremely hard time at the moment paying bills due to a death and job loss back to back. Melinda gave me all the information ne... 

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Melinda in Customer Service

 My Family is facing an extremely hard time at the moment paying bills due to a death and job loss back to back. Melinda gave me all the information needed to help my family in our time of need. she is definitely a blessing is disguise and I couldnt be more thankful!!! 
Direct Energy responds November 30th, 2017:
Thank you for taking time to share your experience. We understand that sometimes our customers run into hardships and we always want to be there for our customers in their time of need and offer any assistance we can that will be helpful. We are so pleased to hear that our customer care agent, Melinda was able to provide you with options to get this resolved in your time of need. Please don't hesitate to reach out should you need our assistance again. Have a wonderful day! - Jane


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  — Patricia Kohler
Great online customer service.
 I had called several times to discuss my bill, but recently and now twice I have used the online customer service and resolved my concerns right away.... 

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Great online customer service.

 I had called several times to discuss my bill, but recently and now twice I have used the online customer service and resolved my concerns right away. I have been with Direct Energy for approximately 4 years now and I have recommended them to several of my family and friends. 
Direct Energy responds November 30th, 2017:
Thank you so much for telling others to sign up for our service. We really appreciate it. Have a wonderful day! - Cole


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  — Don't Use. Slow To Process Payments
Horrible Billing
 A poorly run company. They take forever to process payments and will very quickly send out disconnection notices. They refuse to allow direct bill p... 

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Horrible Billing

 A poorly run company. They take forever to process payments and will very quickly send out disconnection notices. They refuse to allow direct bill payment from banks (wire payments) so if you use online bill pay your bank has to mail them a check. Direct Energy takes forever to process the payment and then sends out disconnect notices. We had this happen several times and despite proof from the bank that the check was mailed promptly to them, Direct refuses to admit they are slow to process payments and blames everyone else. Don't use them unless you want to get disconnection notices. 
Direct Energy responds December 1st, 2017:
Thank you for sending your feedback. We would like to take a look further into your account. Please send us your account number, phone number, and address. Thank you, - Cole


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  — Ruth
Wonderful customer service
 I had a misunderstanding about account and decided to reach out to the chat option, I was assisted by Kyera who was more than wonderful. She explained... 

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Wonderful customer service

 I had a misunderstanding about account and decided to reach out to the chat option, I was assisted by Kyera who was more than wonderful. She explained in detail my concerns and assisted in setting up the appropriate approach. 
Direct Energy responds November 30th, 2017:
Great feedback, Ruth. We are pleased to hear that Kyera was able to assist you with the concerns you had efficiently. It's important to us that we offer the best customer service experience to every customer always. Be sure to reach out should you need our assistance again. Thank you for your business! - Cole


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  — Prompt Service
Prompt Service
 Direct Energy was quick and easy to be a customer with and understood the neccity of having your home equipped with service 

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Prompt Service

 Direct Energy was quick and easy to be a customer with and understood the neccity of having your home equipped with service 
Direct Energy responds November 22nd, 2017:
Thanks for this terrific feedback. We strive to provide great customer service and rates that are affordable. We also understand how convenience is very important. Glad we could help. Have a great day! - Jane


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  — Toby Turner
Great
 Awesome 

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Great

 Awesome 
Direct Energy responds November 22nd, 2017:
Thank you Toby! We appreciate your feedback Have a great day! - Cole


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  — Keri
By far the best
 This is the absolute best electric company I have been affiliated with. Their rates, plans and customer service has never failed to impress me. 

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By far the best

 This is the absolute best electric company I have been affiliated with. Their rates, plans and customer service has never failed to impress me. 
Direct Energy responds November 22nd, 2017:
Thank you for taking time to leave your review. This feedback is very helpful. We try to ensure we are always providing the best customer service possible and happy that we can offer affordable rates. Have a great day! - Cole


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  — David
Great Customer Service Rep
 Kyera was able to solve all of my issues with one chat session. She was very knowlegeable and had a great customer service attitude. I could tell sh... 

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Great Customer Service Rep

 Kyera was able to solve all of my issues with one chat session. She was very knowlegeable and had a great customer service attitude. I could tell she likes to help people. 
Direct Energy responds November 10th, 2017:
Thank you for this feedback, David. We will be sure to share this wonderful feedback with her supervisor. Thank you for choosing Direct Energy. Have a fantastic weekend! - Cole


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  — CMTIPP
Very Satisfied
 I noticed that the electricity plan that I was paying was not the correct plan and the agent was able to help me and get my account lined out. And eve... 

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Very Satisfied

 I noticed that the electricity plan that I was paying was not the correct plan and the agent was able to help me and get my account lined out. And even offered a credit on our account for the trouble. 
Direct Energy responds November 7th, 2017:
This is wonderful to hear. Thank you for sharing the experience you had. Don't hesitate to reach out if you need anything else. All the best, -Jane


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  — Phil
Good chat service, bad timing
 Good, efficient service with Chat, but, two things: 1) they sent a renewal letter six weeks before my contract expired, but the website didn't conside... 

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Good chat service, bad timing

 Good, efficient service with Chat, but, two things: 1) they sent a renewal letter six weeks before my contract expired, but the website didn't consider me eligible to renew. Had to go to chat. 2) they should tell you in the letter that the rates offered on line are better than the ones available by phone (though only by a tiny amount).
And, it looks as though the initial offer is a bit of bait and switch. The best rate has gone up 13.5% in a year. Or, is it just the economy?
And, oh, yeah, it's a nuisance to have to renew each year, but what the hey, that's life. 
Direct Energy responds November 7th, 2017:
Phil, thank you for the feedback. We will be sure to forward the issue with the website not allowing you to renew online over to the digital team. All of the feedback we get from our customers is very important to us. Thank you for continuing to be with Direct Energy. Have a great day! -Cole


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  — Recommended To Anyone
Nice peoole, affordable service
 Had an issue with mailing information due to an uncomfortable situation. It was taken care of promptly and politely. 

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Nice peoole, affordable service

 Had an issue with mailing information due to an uncomfortable situation. It was taken care of promptly and politely. 
Direct Energy responds October 25th, 2017:
Thank you for the feedback. We are glad to hear that everything was resolved efficiently. We hope you have a great day! - Cole


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  — Tammy
Customer service
 The customer service is simply great 

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Customer service

 The customer service is simply great 
Direct Energy responds October 13th, 2017:
Thank you, Tammy. We appreciate you taking the time to leave a review. Have a fantastic weekend. -Cole


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  — Dillon
Excellent Customer Service
 Had a couple of bills due, because i was unable to work due to Harvey. They set up a installment plan and made it so much easier to pay my bills. 

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Excellent Customer Service

 Had a couple of bills due, because i was unable to work due to Harvey. They set up a installment plan and made it so much easier to pay my bills. 
Direct Energy responds October 10th, 2017:
We are always happy to help anyway we can! We are sorry to hear you have been affected by Harvey. Don't hesitate to reach out if you need anything else. Have a good day! - Jane


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  — Customer Service
Customer service
 I saw my bill with the surge charge protection plan which I had declined but I hate calling and waiting so I tried the online chat and the issue was f... 

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Customer service

 I saw my bill with the surge charge protection plan which I had declined but I hate calling and waiting so I tried the online chat and the issue was fixed quickly the lady was very helpful, efficient and polite. 
Direct Energy responds September 13th, 2017:
We're so happy you loved the online chat function! If you have any other questions or concerns we're always happy to help via chat or email at dedigitalcare@directenergy.com!


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  — O&GMOM
Great Rates
 My bill was so much lower when I switched. 

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Great Rates

 My bill was so much lower when I switched. 
Direct Energy responds September 7th, 2017:
We're so happy we were able to lower your bill! If you have any questions or concerns regarding your account or any of our other offerings please feel free to email us at @dedigitalcare@directenergy.com! Thanks again, - Henry


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  — Maria
Great job!
 Melinda did a wonderful job of helping us transfer our service from our apartment to our new house. She was very helpful and knowledgeable. 

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Great job!

 Melinda did a wonderful job of helping us transfer our service from our apartment to our new house. She was very helpful and knowledgeable. 
Direct Energy responds September 7th, 2017:
Hi Maria! We love Melinda here at DE, and we're happy she was able to provide you with the service you needed! We'll be sure to pass this along to her manager and assure she's recognized. If you have any other questions you may always chat, call us at 888.305.3828, or email us at dedigitalcare@directenergy.com! Thanks again, - Henry, Direct Energy Digital Care Team


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  — M. Usana
Direct Energy has the BEST Customer Service!!!!
 They are very helpful and fast acting. Whenever I have questions or problems they're always quick with response. Great service. Would definitely recom... 

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Direct Energy has the BEST Customer Service!!!!

 They are very helpful and fast acting. Whenever I have questions or problems they're always quick with response. Great service. Would definitely recommend to family and friends !!!! 
Direct Energy responds September 7th, 2017:
Hi M. Usana! We sincerely appreciate you being an advocate for us to your family and friends! If you ever have questions or ideas about how we may improve we'd love to hear those! If you would like to email those to us at dedigitalcare@directenergy.com that would be wonderful! You may also reach us by phone at 888.305.3828 or via Facebook or Twitter (@DirectEnergy.com). Thanks again for the wonderful review! We look forward to serving you for years to come. All the best, - Henry, Direct Energy Digital Care Team


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  — Sonia
Great Customer Service
 I have been with Direct Energy for some time and have always been satisfied.! The customer service it's the best.! The staff is willing to help and ac... 

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Great Customer Service

 I have been with Direct Energy for some time and have always been satisfied.! The customer service it's the best.! The staff is willing to help and accommodate you to your likeness. The prices are great.! Thanks Direct Energy staff for your lovely and friendly attitudes., A special thanks to Kelsey!! 
Direct Energy responds August 25th, 2017:
Hi Sonia! Thank you for the feedback. We are glad to see that Kelsey was able to take care of everything you needed in a professional and friendly manner. We will give her this feedback. We hope you reach out if you ever need assistance in the future. Have a wonderful weekend! -Cole


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  — Kristen
I love direct energy
 I have been with direct energy for 3 years now and they have always been very helpful and clear. not to mention they don't have crazy prices, even dur... 

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I love direct energy

 I have been with direct energy for 3 years now and they have always been very helpful and clear. not to mention they don't have crazy prices, even during summer our bill has never been outrageous. they are a fantastic company and I totally recommend them. 
Direct Energy responds August 24th, 2017:
Thank you for the recommendation. We really appreciate all the wonderful feedback. Have a great day! -Cole


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  — John
Best ever!!
 Perfect customer service experience 

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Best ever!!

 Perfect customer service experience 
Direct Energy responds August 23rd, 2017:
Thank you, John! We are glad to have you as a loyal customer of ours. Have a terrific day! -Jane


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  — Janet J
$99 cancellation fee voided
 My recent experience with Direct Energy was not exactly pleasant. My bill was very high, I cancelled the service and went back to MetEd with lower r... 

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$99 cancellation fee voided

 My recent experience with Direct Energy was not exactly pleasant. My bill was very high, I cancelled the service and went back to MetEd with lower rates. However Direct Energy charged me a $99 cancellation fee after only a little over 1 month service.
I responded to their email to rate their service and explained how upset I was to be charged the cancellation fee as the representative had told me it was not usually enforced.
I have just received another email from Direct Energy stating the are voiding the fee for me. I greatly appreciate this since I am on a limited income. Thank you so much for this!!!! 
Direct Energy responds August 23rd, 2017:
Sorry to hear of the experience you had originally. We are glad to hear that an agent was able to assist you with removing the fee. Please feel free to reach out if you have any unresolved concerns at dedigitalcare@directenergy.com. Thank you,- Cole


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  — Sey
Great
 Most of their customer service representatives are very patient and make sure your issues are resolved. 

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Great

 Most of their customer service representatives are very patient and make sure your issues are resolved. 
Direct Energy responds August 23rd, 2017:
We are very pleased to hear this. Thank you for providing us with your personal feedback and for being a valued customer. Have a great day! -Cole


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  — Best Choice We Could Have Made
Best energy company
 After being with maybe 3 other companies, and receiving horribly high bills, we decided to make a change. My mother suggested Direct Energy and everyt... 

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Best energy company

 After being with maybe 3 other companies, and receiving horribly high bills, we decided to make a change. My mother suggested Direct Energy and everything has been great since then. During the summer, we receive low bills, ones that are "almost to good to be true". But there is no surprise, it ends up being exactly that. I love this company. During winter, we also get incredibly low prices. Right now, we have a wonderful plan where we received the nest and a great plan for three years. Thank you, Direct Energy! 
Direct Energy responds August 23rd, 2017:
Wow! Thank you so very much for this feedback. We are glad that you are able to see a savings while being with us. Customer feedback is super important to us, so be sure to let us know if you have any other suggestions. Have a great day! -Cole


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  — Justin C.
Customer Service
 I had a few questions about my plans after transferring service and Kelsey was able to solve the issues quickly and courteously! It was easy to get my... 

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Customer Service

 I had a few questions about my plans after transferring service and Kelsey was able to solve the issues quickly and courteously! It was easy to get my questions answered and it was nice not having to call and be put on hold. i was able to take care of the issues while not interrupting my work at the office thanks to the live chat feature. 
Direct Energy responds August 23rd, 2017:
Wow! We are so glad to hear you had a great chat experience with our digital care agent, Kelsey. We will be sure to provide her with this positive feedback. Thank you! Feel free to utilize chat again if you need. Thank you, -Cole


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  — I'd Give NEGATIVE STARS IF POSDIBLE
I'd give zero or negative stars if possible
 I had nothing but trouble!!! Signed up online and received the incorrect plan. Called the number they provided and it rang and rang... No answer..then... 

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I'd give zero or negative stars if possible

 I had nothing but trouble!!! Signed up online and received the incorrect plan. Called the number they provided and it rang and rang... No answer..then it disconnected me altogether!!!. Could not get a human to talk to to answer my questions and resolve my issues of WRONG ADDRESS.
FINALLY utilized chat. TWICE BC I COULDN'T GET ANYONE TO ANSWER! Thought it was resolved. Nope. Had to get on chat again to find out (CORRECT) service address STILL NOT SHOWING. the chat head did verify incorrect address WAS cancelled. BUT service at the CORRECT address was never received. Was told by chat I had to reenroll. I did this 3 times now.
No verification received which was why I was try g to talk to a human... So fed up when I was told I still needed to enroll AGAIN...SO FED UP I told them I was going with another provider.
I JUST REVEIVED A BILL FOR 3 DAYS PF SERVICE I NEVER HAD AND A EARLY TERM FEE FOR SERVICE I NEVER RECEIVED AT AN ADDRESS I NEVER LIVED.
Glad I did screenshots of all of chat conversations. 
Direct Energy responds August 23rd, 2017:
Good afternoon. We are so sorry to hear of the poor experiences you had. Would you mind emailing us at dedigitalcare@directenergy.com with your account number and address so we can look into this further with you. We would like to be sure everything has been resolved fully for you. Thank you, -Cole


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  — Giant Cluster F#ck
Poor service, poor everything
 I had nothing but trouble!!! Signed up online and received the incorrect plan. Called the number they provided and it rang and rang... No answer..then... 

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Poor service, poor everything

 I had nothing but trouble!!! Signed up online and received the incorrect plan. Called the number they provided and it rang and rang... No answer..then it disconnected me altogether!!!. Could not get a human to talk to to answer my questions and resolve my issues of WRONG ADDRESS.
FINALLY utilized chat. TWICE BC I COULDN'T GET ANYONE TO ANSWER! Thought it was resolved. Nope. Had to get on chat again to find out (CORRECT) service address STILL NOT SHOWING. the chat head did verify incorrect address WAS cancelled. BUT service at the CORRECT address was never received. Was told by chat I had to reenroll. I did this 3 times now.
No verification received which was why I was try g to talk to a human... So fed up when I was told I still needed to enroll AGAIN...SO FED UP I told them I was going with another provider.
I JUST REVEIVED A BILL FOR 3 DAYS PF SERVICE I NEVER HAD AND A EARLY TERM FEE FOR SERVICE I NEVER RECEIVED AT AN ADDRESS I NEVER LIVED.
Glad I did screenshots of all of chat conversations. 
Direct Energy responds August 23rd, 2017:
Good afternoon. We are so sorry to hear of the poor experiences you had. Would you mind emailing us at dedigitalcare@directenergy.com with your account number and address so we can look into this further with you. We would like to be sure everything has been resolved fully for you. Thank you, -Cole


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  — Minerva
Great Customer Service
 Melinda was very helpful and answered the question I had. 

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Great Customer Service

 Melinda was very helpful and answered the question I had. 
Direct Energy responds August 23rd, 2017:
Thank you for this feedback. We are glad to hear, Melinda was able to assist you with everything you needed. Please don't hesitate to reach out if you need our assistance again. -Jane


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  — Sonia Gonzales
Transfer Service via Chat
 Online chat for transferring service was so easy. I was having a hard time online verifying new address, but upon chatting with Kelsey she helped me p... 

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Transfer Service via Chat

 Online chat for transferring service was so easy. I was having a hard time online verifying new address, but upon chatting with Kelsey she helped me process change. She was fast and had no problems what so ever!! 
Direct Energy responds August 23rd, 2017:
Hi Sonia. We will be sure to give Kelsey recognition for this! Thank you for sharing your personal experience! Have a wonderful day! -Cole


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  — Tiffany D
Great service
 EXCELLENT CUSTOMER SERVICE! Paige is the person I spoke with today on my live chat and she was Awesome! The plan I renewed with was the Give Brighte... 

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Great service

 EXCELLENT CUSTOMER SERVICE! Paige is the person I spoke with today on my live chat and she was Awesome! The plan I renewed with was the Give Brighter Plan. The Give Brighter is a plan that includes a Luci Light for our home. This is a solar powered, inflatable, waterproof light for you to use in your home. In addition, as part of this rate, they donate one of the Luci lights on my behalf to a family in a developing country that lives without electricity. Whereas, the Live Brighter is just our regular everyday plan without any promotional items. The price per kilowatt was exactly the same (which is still cheaper than the other guys) and we're locked into this rate for another year. The Luci Light program is wonderful and it gets you a free light too! WAY TO GO DIRECT ENERGY! 
Direct Energy responds August 23rd, 2017:
Hi Tiffany! Thank you so much for the kind words. We are so excited that you enjoy the Give Brighter plan as much as we do. Please be sure to share this with your friends and family, and provide your referral id number so after they enroll with us, you can get a referral credit and they will also get a referral credit! Thank you for the feedback. Have a fantastic day! -Cole


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  — Jina Reyes
Worst liars ever!!
 First of all this company is charging me way to much and I mean way too much for energy they charge me like if I lived in a house and I live in a mobi... 

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Worst liars ever!!

 First of all this company is charging me way to much and I mean way too much for energy they charge me like if I lived in a house and I live in a mobile home of 2 bed 1 bath with no central air we have air units and only 2 one in each room charging me for one month $284 which is ridicoulous and the second is that this company never gave me a good explanation why they have me under a business when clearly this is residential company was bull**** from the start , I investigated why they had me under business for their own security so I wouldn't be able to switch to a different company 
Direct Energy responds August 23rd, 2017:
Good afternoon, we are sorry to hear of this experience. We would love to help review this further. Can you please send us your account number and address to dedigitalcare@directenergy.com. Thank you, -Cole


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  — Jose Baez
New agreement
 Kelsey, was a tremendous help. 

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New agreement

 Kelsey, was a tremendous help. 
Direct Energy responds August 23rd, 2017:
Glad to hear this! Thank you for this review. We will be sure to let Kelsey know she did a wonderful job helping you! -Cole


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  — Udy E
Cancellation of Plan
 I noticed a certain surge protection plan was added to my account, so I requested that it be removed immediately. Megan, a representative was very pro... 

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Cancellation of Plan

 I noticed a certain surge protection plan was added to my account, so I requested that it be removed immediately. Megan, a representative was very professional and direct. The live chat lasted about two minutes, at most and my concern was addressed with urgency. Love, love, love this company! 
Direct Energy responds August 4th, 2017:
Thank you for sharing your feedback Udy! We are pleased to hear this and will make sure Megan is recognized for a job well done! We hope you have a great day! All the best, -Jane


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  — Chandra
Excellent customer support and perks
 Excellent customer support and perks 

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Excellent customer support and perks

 Excellent customer support and perks 
Direct Energy responds August 4th, 2017:
Thank you Chandra! We appreciate your feedback! Customer feedback is very important to us, so we are happy to hear of your experience! Have a great day! -Jane


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  — Srand7
Great Experience & Service!
 Customer service representatives are attentive, quick, and resolve issues and answer questions promptly and appropriately, we will continue to use Dir... 

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Great Experience & Service!

 Customer service representatives are attentive, quick, and resolve issues and answer questions promptly and appropriately, we will continue to use Direct Energy for our electricity needs. 
Direct Energy responds August 4th, 2017:
We understand how important it is to get your issue resolved quickly, and to be available to assist you with questions you have as well. We are glad to hear of this awesome experience you have had. Please don't hesitate to contact us if you need anything! Thank you for being a loyal customer! - Jane


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  — Roger K
great
 everything went smooth on the sign up and renewal 

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great

 everything went smooth on the sign up and renewal 
Direct Energy responds August 4th, 2017:
Glad to hear the sign up and renewal process was easy for you, Roger! Thank is what we want for all of our customers! Thank you for choosing Direct Energy! Have a fantastic day! -Jane


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  — Singh
Billing
 Great experience 

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Billing

 Great experience 
Direct Energy responds August 23rd, 2017:
Glad to hear you had a great experience. Thank you so much for leaving your feedback! Have a good day! -Cole


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  — Adam M.
It's better to call when you renew!
 They search and see how you are as a customer and give you the same rate as you had or better! 

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It's better to call when you renew!

 They search and see how you are as a customer and give you the same rate as you had or better! 
Direct Energy responds August 4th, 2017:
Thank you for sharing your personal experience with us, Adam! We understand saving money is very important to our customers, so we strive to ensure we offer rates that are reasonable. We hope you have a fantastic day! Thank you, -Jane


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  — Sara
Chat Online
 I am a new customer, I had some concerns, because I spoke to a lady with a very strong accent and couldn't understand her. I decided to view my contra... 

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Chat Online

 I am a new customer, I had some concerns, because I spoke to a lady with a very strong accent and couldn't understand her. I decided to view my contract online and had some questions. I decided to chat, rather than talk to somebody that I wouldn't be able to understand. I chatted with a wonderful lady by the name of Paige and she answered all my questions and concerns I had. Thank you Paige! 
Direct Energy responds August 4th, 2017:
Thank you for the feedback, Sara! We are happy to had a great experience with out chat agent Paige! We will be sure we give her props. Thank you for being a Direct Energy customer! Don't hesitate to contact us if you have any concerns or questions! All the best, -Jane


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  — DE Enrollment
SignUP and Enrollment
 I had some trouble with the signup procedure. It appears the website has a minor problem, however, the Online Chat operator, Megan, was able to resol... 

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SignUP and Enrollment

 I had some trouble with the signup procedure. It appears the website has a minor problem, however, the Online Chat operator, Megan, was able to resolve the issue in an efficient manner. 
Direct Energy responds August 4th, 2017:
Thank you for the review! We are glad that our chat agent, Megan was able to assist you efficiently with your questions. We will ensure she gets the appreciation she deserves for a job well done. Thank you for choosing Direct Energy! Have a fantastic day! All the best, -Jane


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  — Gues
I got answers for my query
 It was very easy to get the answers for all the queries over chat. 

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I got answers for my query

 It was very easy to get the answers for all the queries over chat. 
Direct Energy responds August 4th, 2017:
We are glad to hear that you had a good experience when you chatted with our chat team! We appreciate your feedback! Have an awesome day, Gues! -Jane


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  — Emma
online chat
 I have phone anxiety, so I went to the online chat. My contract was up, and I wanted to see if there were any lower rates. Kelsey was so helpful, I fo... 

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online chat

 I have phone anxiety, so I went to the online chat. My contract was up, and I wanted to see if there were any lower rates. Kelsey was so helpful, I found a lower rate, and I had no anxiety! Super easy, super helpful, and super fast! 
Direct Energy responds August 4th, 2017:
Hi Emma, we are so happy to hear that you had a wonderful experience with our chat agent, Kelsey! We can understand how calling is not always the preferred option for all of our customers, so we are excited to have chat as another option for our customers to take advantage of. Please don't hesitate to reach out if you need us! All the best, -Jane


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  — Michelle B
Definitely Preferred Electric
 Excellent prices, but customer service not always the easiest to understand. 

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Definitely Preferred Electric

 Excellent prices, but customer service not always the easiest to understand. 
Direct Energy responds August 4th, 2017:
Thank you for the feedback, Michelle. We are sorry to hear that you have had some issues with communication when you contact us. Please feel free to email us at dedigitalcare@directenergy.com if you still have unresolved issues that we can assist you further with. We are happy to help. Have a good day! -Jane


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  — Rita
Chat was quick
 The chat agent was helpful and resolved my log in issues quickly 

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Chat was quick

 The chat agent was helpful and resolved my log in issues quickly 
Direct Energy responds August 4th, 2017:
Thank you for your review, Rita! This is great to hear! Thank you for your business! All the best, -Jane


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  — Tish B.
Great service
 Chatted with Kelsey. Very nice 

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Great service

 Chatted with Kelsey. Very nice 
Direct Energy responds August 4th, 2017:
Thank you for the feedback, Tish! We are happy to hear that chatting with Kelsey was a nice experience for you. We will be sure to let her know! Have a wonderful day! -Jane


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  — Happy Vet
Help with selection of Military rates.
 The Direct Energy Chat contact was able to walk me (an existing Direct Energy customer) through the selection of the available Military rates offered,... 

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Help with selection of Military rates.

 The Direct Energy Chat contact was able to walk me (an existing Direct Energy customer) through the selection of the available Military rates offered, and where the Direct Energy software left me at a dead end with no way to obtain the rate I wanted, was able to verify my Vet status and get me signed up for the renewal rates. The representative was polite, knowledgeable, did a Good Job! 
Direct Energy responds August 4th, 2017:
Good afternoon! We are so excited to hear of this experience. This is fantastic! Thank you for the feedback, and for your business! All the best, -Jane


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Find Natural Gas Plans in California:


  — C. E. Sumner
Like
 Love the Free weekends 

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Like

 Love the Free weekends 
Direct Energy responds August 4th, 2017:
Thank you for the feedback! We are happy to offer free weekends to our customers to allow them to save money! Have a wonderful day! -Jane


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  — Rachel
Never have any issues
 I've been using direct energy for about 2 years now, and I've always had a good experience with them. Their plans are cheap and I've never had any iss... 

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Never have any issues

 I've been using direct energy for about 2 years now, and I've always had a good experience with them. Their plans are cheap and I've never had any issues with paying my bills online. Their customer service is always quick and efficient. The website can be a little glitchy but that might be because I have to use my phone, but I have noticed they have been making updates and I especially enjoy the chat function. Overall I will always recommend Direct Energy! 
Direct Energy responds August 4th, 2017:
Rachel, thank you for sharing your feedback. It's nice that you have recommended other's to us, and that you have had good experiences with our customer service when you needed assistance. Please report any issues you have with our website to us, so we can get those issues reviewed as soon as possible. Feel free to email us at dedigitalcare@directenergy.com if you have a current issue with the website that needs attention. Thank you, -Jane


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  — Renewing
Help with renewing with Direct Energy
 The customer service representative was most helpful. 

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Help with renewing with Direct Energy

 The customer service representative was most helpful. 
Direct Energy responds August 4th, 2017:
We appreciate your feedback! We are glad to hear the agent that assisted you with renewing was very helpful! Please don't hesitate to contact us if you need anything. All the best, -Jane


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  — Jose Torres
chat about rates
 I had a fast and easy experience chatting about my rate. Exactly what I expect when chatting. 

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chat about rates

 I had a fast and easy experience chatting about my rate. Exactly what I expect when chatting. 
Direct Energy responds August 4th, 2017:
Hi Jose! We understand that when you contact us, it is important to get the issue resolved quickly and efficiently. We are glad that you had a good experience when you chatted with someone with a question. Have a wonderful day! -Jane


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  — Tomi
Direct
 Pretty chill 

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Direct

 Pretty chill 
Direct Energy responds August 4th, 2017:
Thank you, Tomi! Have a wonderful weekend! All the best, -Jane


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  — Ana
Wonderful
 Megan was so helpful, and nice. Helped me with my bill. 

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Wonderful

 Megan was so helpful, and nice. Helped me with my bill. 
Direct Energy responds August 4th, 2017:
Thank you for the kind words, Ana. We are glad to hear Megan was so helpful when you reached out for assistance. We will be sure to give her props for this! Have a wonderful rest of your day! -Jane


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  — Gaurav Singh
Excellent Service
 I had to delete my 2 stored payment methods as I had to cancel my service due to relocation from USA to India and I got all the help and support from ... 

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Excellent Service

 I had to delete my 2 stored payment methods as I had to cancel my service due to relocation from USA to India and I got all the help and support from Kesley to remove those, Even though I am not a direct energy customer. Thanks to taking care of my request and you guys rock when it comes to assisting the customers. 
Direct Energy responds June 30th, 2017:
Thank you for the review Gaurav! If you ever have any questions please let us know! You may reach us at dedigitalcare@directenergy.com. Sincerely, - Henry


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  — Morales
Excellent company
 always resolve my problems on time 

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Excellent company

 always resolve my problems on time 
Direct Energy responds June 30th, 2017:
We're glad you love our products and services Morales! If you ever have any questions you can reach us via email by contacting us at dedigitalcare@directenergy.com. Have a great day! - Henry


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  — Ken.B
Great customer service
 I was inquiring about renewal of my rate plan with Direct Energy and the CSR online helper was great to work with.. helping me to understand more clea... 

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Great customer service

 I was inquiring about renewal of my rate plan with Direct Energy and the CSR online helper was great to work with.. helping me to understand more clearly the rates and extra charges.
She helped me to select a better plan 
Direct Energy responds July 5th, 2017:
Hi Ken, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day!


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  — Changing Companies
Poor customer service
 I was told one thing by one representative. Then when i call back noone know idead what I am talking about. When I ask to speak to a supervisor Jen(... 

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Poor customer service

 I was told one thing by one representative. Then when i call back noone know idead what I am talking about. When I ask to speak to a supervisor Jen(in panama) she tells us that if we would pay our bills on time that we would not need an extension. We just lost a loved one and she did not care. Then after the affect apologizes come and they still don't care. Karma is a B. 
Direct Energy responds July 5th, 2017:
We regret to hear that you had this kind of experience when you called in for help. We would be more than happy to assist you with any questions you have. Please email us your concerns or questions at dedigitalcare@directenergy.com along with your account number, phone number, and address. We will also submit agent feedback for you. Thank you.


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  — Ashley
Direct energy
 They are great!! 

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Direct energy

 They are great!! 
Direct Energy responds June 17th, 2017:
We appreciate that so much Ashley! If there is ever anything we can do to assist you further or answer any questions you might have, you can always email us at dedigitalcare@directenergy.com for more information. We hope you have a great weekend! -Kate


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  — Rolen
Reliable and affordable
 Reliable electricity company, with an outstanding customer service. Multiple plan options from month-to-month to free-weekends contract. Highly recomm... 

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Reliable and affordable

 Reliable electricity company, with an outstanding customer service. Multiple plan options from month-to-month to free-weekends contract. Highly recommended. 
Direct Energy responds August 4th, 2017:
Rolen, thank you for recommending us to your friends and family! We are always happy to hear our customers are satisfied with the service. Have a great day! -Jane


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  — TLow
Unethical Fees
 If my bill is one day late, they consider that past due and send out a disconnect notice and charge my account $29.95 and on top of that charge an add... 

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Unethical Fees

 If my bill is one day late, they consider that past due and send out a disconnect notice and charge my account $29.95 and on top of that charge an additional late fee. Should be illegal. Also, customer service is the worst with hard to understand foreign accents and they do nothing to try and remedy the situation. 
Direct Energy responds August 4th, 2017:
Good afternoon! We see you had some concerns regarding out late fees, and the collection recovery fee we charge. The collection recovery fee is only assessed anytime a Disconnection Notice is generated because of a past due unpaid balance. This is completely separate from a standard 5% late fee for being 1 day past due for example. Please let us know if you would like us to review the account further by emailing us at dedigitalcare@directenergy.com. We would be happy to look at your bills and ensure you have been correctly billed. Thank you, -Jane


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Find Natural Gas Plans in California:


  — Neal
Energy set up with Melissa
 Easy and Quick. Just how I like it. 

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Energy set up with Melissa

 Easy and Quick. Just how I like it. 
Direct Energy responds August 4th, 2017:
Hi Neal! Thank you for submitting a review. We are glad to hear that you have had an overall good experience with our company! Have a good day! -Jane


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  — Xg
sign up an electrical plan
 short waiting time, smooth, and straight forward 

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sign up an electrical plan

 short waiting time, smooth, and straight forward 
Direct Energy responds August 4th, 2017:
Thank you for the feedback! Don't hesitate to contact us if you need our help! Thank you for choosing Direct Energy! -Jane


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  — Estisfrmtx
Direct...And to the Point
 Just renewed for another 24 months with Direct Energy. Easy-peasy and such a pleasant experience compared to some of the companies I have had to deal... 

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Direct...And to the Point

 Just renewed for another 24 months with Direct Energy. Easy-peasy and such a pleasant experience compared to some of the companies I have had to deal with recently... 
Direct Energy responds August 4th, 2017:
Thank you! We are glad you have decided to renew with Direct Energy! We appreciate your business and hope to continue being your provider for many years! -Jane


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  — Megan
Direct Energy - Customer Service
 hi - I was having a problem on the main website and I chatted with Megan and she resolved all my problems quickly and efficiently. I plan on referring... 

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Direct Energy - Customer Service

 hi - I was having a problem on the main website and I chatted with Megan and she resolved all my problems quickly and efficiently. I plan on referring my friends to Direct Energy. 
Direct Energy responds August 4th, 2017:
Wonderful to hear! We will be sure to let Megan know, you had a great experience when you chatted with her! Thank you for referring your friends to us! Have a great day! -Jane


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  — Mayra G.
Great customer service
 I used the live chat on Direct Energy and was able to get the answers I needed. Michael C. was very helpful and answered all of my questions.I would d... 

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Great customer service

 I used the live chat on Direct Energy and was able to get the answers I needed. Michael C. was very helpful and answered all of my questions.I would definitely use this service again. 
Direct Energy responds August 4th, 2017:
Hi Mayra! Thank you for taking time to leave your feedback. We are glad that Michael was able to take care of everything when you chatted with him! We will share this feedback with him. Thank you for being a loyal customer! All the best, -Jane


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  — Dolores Garcia
electricity bill
 Melinda was very helpful and thorough in explaining 

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electricity bill

 Melinda was very helpful and thorough in explaining 
Direct Energy responds August 4th, 2017:
Dolores, we are happy that you had a great experience when you needed help. Thank you for being our customer! All the best, -Jane


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  — Lillie Fortenberry
Great experience with prepaid and now monthly billing experience
 Good company, great customer service with lots of choices between plans. 

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Great experience with prepaid and now monthly billing experience

 Good company, great customer service with lots of choices between plans. 
Direct Energy responds June 7th, 2017:
We're so happy you love the service Lillie! Thank you for the feedback. If you ever have any questions please feel free to send those to us at dedigitalcare@directenergy.com. Sincerely, - Henry


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  — Sabrina Booth
Awesome and speedy customer service proivided by Megan
 Megan was on the ball getting me links to check out different plans for energy for my house hold. What a great experience it was dealing with her. She... 

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Awesome and speedy customer service proivided by Megan

 Megan was on the ball getting me links to check out different plans for energy for my house hold. What a great experience it was dealing with her. She had a lot of patience and was very knowledgeable for my questions in need. She was Happy through the entire chat, it was like I could see/feel her smile as she worked/chatted with me on the different plans that your company provides.
I will for sure recommend this to everyone 
Direct Energy responds June 2nd, 2017:
We appreciate the wonderful words and great rating, Sabrina! We are glad to hear that Megan was able to show you other plans we offer! We will be sure to get this positive feedback to Megan! Have a great weekend! - Ally


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  — New Albany Resident
Great Customer service experience
 Customer service and plans are good. 

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Great Customer service experience

 Customer service and plans are good. 
Direct Energy responds June 1st, 2017:
Thank you for taking the time to leave us a review and rating! Have a splendid week! - Ally


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  — Awesome Plans And Customer Service
Would recommend this company to anybody
 I have been with Direct Energy since 2015, I have had a great experience with them during these years and I recommend them to everyone. Their prices a... 

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Would recommend this company to anybody

 I have been with Direct Energy since 2015, I have had a great experience with them during these years and I recommend them to everyone. Their prices are great and the customer service is awesome. 
Direct Energy responds June 1st, 2017:
Good Afternoon! We appreciate your loyalty to us and we are happy to hear we could meet your electricity needs. Have a great day! - Ally


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  — Daniel
refund on a credit balance
 I have been waiting too long for the refund. Melinda was a lot of help in trying to take care of this business. 

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refund on a credit balance

 I have been waiting too long for the refund. Melinda was a lot of help in trying to take care of this business. 
Direct Energy responds May 30th, 2017:
Hello, Daniel! Thank you for the review and we are happy to hear that Melinda was able to assist you! All the Best! - Ally


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  — Derald Jendersee
My experience
 It was great easy with no problems and keeping updated. Thanks 

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My experience

 It was great easy with no problems and keeping updated. Thanks 
Direct Energy responds May 30th, 2017:
Thanks for the awesome rating, Derald! We appreciate your business! All the best! - Ally


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  — None
Many years of good service
 I've been with Direct Energy and have been very satisfied. I like the fact that I can sign up for a new program before my program expires. If I see... 

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Many years of good service

 I've been with Direct Energy and have been very satisfied. I like the fact that I can sign up for a new program before my program expires. If I see that a lower rate is being offered by you while mine s still in effect, I want the lower rate. 
Direct Energy responds May 30th, 2017:
Thank you for the kind words! We aim for great customer service and we are happy to hear you are taking advantage of our competitive rates! Have a great day! - Ally


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Find Natural Gas Plans in California:


  — J
Good
 Good service 

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Good

 Good service 
Direct Energy responds May 30th, 2017:
Thank you for the wonderful rating, J! Have a great week! - Ally


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  — L R VELAND
FANTASTIC
 NEVER BEEN HAPPIER KEEP IT THE WAY ITS GOING 

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FANTASTIC

 NEVER BEEN HAPPIER KEEP IT THE WAY ITS GOING 
Direct Energy responds May 30th, 2017:
We are happy to hear we are able to satisfy your energy needs! Thank you for the great rating, L R! All the best! - Ally


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  — GVILLA
Going on 3 years
 I love Direct Energy and I don't plan to ever change companies. As a first time house owner I looked everywhere and Direct Energy had the best prices!!! 

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Going on 3 years

 I love Direct Energy and I don't plan to ever change companies. As a first time house owner I looked everywhere and Direct Energy had the best prices!!! 
Direct Energy responds May 30th, 2017:
Thank you for the great rating, Gvilla! We appreciate your loyalty and look forward to servicing you in the future! Have a great day! - Ally


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  — Eastex3
Best electric provider
 The best electric provider by far. I have been with two others in the past. Direct is five stars in every area. I have recommended to all my family... 

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Best electric provider

 The best electric provider by far. I have been with two others in the past. Direct is five stars in every area. I have recommended to all my family and friends. 
Direct Energy responds August 4th, 2017:
Good afternoon.Thank you so much for the amazing feedback! We are so glad to hear that you highly recommend us to your friends and family! That is amazing. Thank you so much for your loyalty! Customer satisfaction is very important to us. Have an awesome weekend. -Jane


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  — Karen
i love my low bills!!
 I am usually very pleasantly surprised by my low bill! I would definitely recommend Direct Energy! They are fair and have really good customer service. 

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i love my low bills!!

 I am usually very pleasantly surprised by my low bill! I would definitely recommend Direct Energy! They are fair and have really good customer service. 
Direct Energy responds August 4th, 2017:
Hi Karen. We are always looking for ways to help our customers save money, so we are pleased to hear that you are able to save while being our customer. Thank you for taking time to share you experience. Have a great day! -Jane


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  — R Alfie
The Best Electric Provider in Texas
 Everything is Good with these people 

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The Best Electric Provider in Texas

 Everything is Good with these people 
Direct Energy responds August 4th, 2017:
Thank you for the review, R! We are always here, if you need assistance. All the best, -Melinda


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  — Jason Simpson
Direct Energy Evaluation
 I received help from your employee, Jason Simpson, He was very courteous and efficient with the aid he gave me. 

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Direct Energy Evaluation

 I received help from your employee, Jason Simpson, He was very courteous and efficient with the aid he gave me. 
Direct Energy responds June 30th, 2017:
dx


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  — Pharmacist
Great service
 Have been a customer for more than 2 years great service. 

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Great service

 Have been a customer for more than 2 years great service. 
Direct Energy responds June 30th, 2017:
Thank you for the great review! We appreciate your loyalty. Have a fantastic day! -Jane


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  — JW In Katy TX
Be warned
 Do not allowed the undertrained representatives to take your payment over the phone. I authorized one amount for a specific bill amount verbally and ... 

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Be warned

 Do not allowed the undertrained representatives to take your payment over the phone. I authorized one amount for a specific bill amount verbally and was a charge was placed on my debit card for the entire balance which was not yet due. When discussing their error with their rep immediately after I called back when seeing the incorrect amount on my bank account, I'm told I have to wait 14 days to receive the money back, and then pay the cirrec t amount AGAIN that day to keep connected. UNACCEPTABLE! I then requested next level who said they would cancel the incorrect payment and restore services until my refund is back and I can then pay the accurate amount. That's an ok attempt, but now it's been 3 days and the funds are still pending withdrawal, I have at least one NSF charge to deal with so far because of this, and am not able to buy groceries for the family until my next payday or this money is back in my account. When I asked the second mgr on the second call what happened I was told the initial representative "made a mistske!" Cancelling contract ASAP this is careless. 
Direct Energy responds May 30th, 2017:
Thank you for your review. We are always looking for ways to improve for a better customer experience. We would like to look into this more to assist in a resolution. Please email us at dedigitalcare@directenergy.com with your account number, full name, service address, phone number and email associated with account for us to properly address your concerns. Kind regards. Ally


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  — Ammar S.
Happy Customer
 Was Amazing company also had first choice now both great companys would recommend this company to anyone who need electricity 

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Happy Customer

 Was Amazing company also had first choice now both great companys would recommend this company to anyone who need electricity 
Direct Energy responds May 8th, 2017:
Hey Ammar! Thank you for your review. We are excited to know you are happy with your service. Thanks! - Ally


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  — Antonette Guaderrama
Overall excellence
 Price, customer service, account management website, comprehensive website information that contains accurate info .and is so easy to use. It's all ... 

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Overall excellence

 Price, customer service, account management website, comprehensive website information that contains accurate info .and is so easy to use.
It's all there.
You can't beat it. All the others could take a few lessons. 
Direct Energy responds May 5th, 2017:
Antonette, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's and great customer service is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Sam
Nice customer service
 They are able to answer all your needs, thanks Direct Energy 

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Nice customer service

 They are able to answer all your needs, thanks Direct Energy 
Direct Energy responds May 5th, 2017:
Sam, we want to thank you for being a loyal customer. Providing great customer service for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Tony Segro
My Review
 Very good experience. Easy to renew on line and phone call. I'm on a budget. No issues to mention. 

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My Review

 Very good experience. Easy to renew on line and phone call. I'm on a budget. No issues to mention. 
Direct Energy responds May 5th, 2017:
Sam, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Janine S.
It's all true!
 For years I did not believe my energy bill could be lower than what I was paying with TXU. That is until Direct Energy. Wow! What a difference! There ... 

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It's all true!

 For years I did not believe my energy bill could be lower than what I was paying with TXU. That is until Direct Energy. Wow! What a difference! There was a hiccup in getting my order registered but even that was resolved in an hour and, just like that, I started saving money. Thank you, Direct Energy! 
Direct Energy responds May 5th, 2017:
Janine, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Allan
Renewed
 Have renewed our Direct Energy contracts at both our home & weekend house. Have been very pleased with our service. 

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Renewed

 Have renewed our Direct Energy contracts at both our home & weekend house. Have been very pleased with our service. 
Direct Energy responds May 5th, 2017:
Allan, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's and great customer service is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Martha
rn
 no complaints 

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rn

 no complaints 
Direct Energy responds June 7th, 2017:
Thank you for the wonderful rating Martha! If you ever have questions please feel free to email those to us at dedigitalcare@directenergy.com. Sincerely, - Henry


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  — Sue
direct energy gas cost
 Through no fault of Direct Energy I was paying too much for gas compared to my local energy company. After calling Direct Energy they lowered the cost... 

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direct energy gas cost

 Through no fault of Direct Energy I was paying too much for gas compared to my local energy company. After calling Direct Energy they lowered the cost to half of what I was paying to Direct Energy for my gas. They have been great in working with me to keep my cost down. I would recommend them to anyone. Thank You!!! 
Direct Energy responds May 5th, 2017:
Sue, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — AudreyN
new bee
 Just new to this utility. Experience was very easy to create an account and follow up with questions. Very friendly customer service folks!! 

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new bee

 Just new to this utility. Experience was very easy to create an account and follow up with questions. Very friendly customer service folks!! 
Direct Energy responds May 5th, 2017:
Monyca, we want to thank you for being a loyal customer. Providing great customer service for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — GL
Direct Energy
  

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Direct Energy

  
Direct Energy responds June 7th, 2017:
Thank you for the wonderful review! If you have any questions or concerns please send those to us at dedigitalcare@directenergy.com. Thanks! - Henry


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  — Tom Fraser
Five Big 5's!
 All service parts were excellent. 

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Five Big 5's!

 All service parts were excellent. 
Direct Energy responds May 5th, 2017:
Tom, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Virginia
amazing company!
 i love direct energy, finding this company was honestly the best and i must say i am beyond happy to have switched from NEC to Direct Energy! 

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amazing company!

 i love direct energy, finding this company was honestly the best and i must say i am beyond happy to have switched from NEC to Direct Energy! 
Direct Energy responds May 5th, 2017:
Virginia, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Armando
My opinion
 As a customer of DE I have nothing but praise for the company. Always ready to help out customers. New contracts and moving services are made a freeze... 

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My opinion

 As a customer of DE I have nothing but praise for the company. Always ready to help out customers. New contracts and moving services are made a freeze. Only one minor detail, their automative (recuring) payment system needs to be better 
Direct Energy responds May 5th, 2017:
Armando, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us and we will pass along your feedback on the payment system. We appreciate your feedback. Have a good day! -Rose


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  — Pamatarium
Direct Energy
 Wonderful Company, they have worked with me on every avenue possible. 

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Direct Energy

 Wonderful Company, they have worked with me on every avenue possible. 
Direct Energy responds May 5th, 2017:
Pamatarium, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Gerry C.
Glad I went with Direct Energy
 This is my third or fourth year with this company. Yes, the cost just went up a little but they are still less than other options so I will stay with... 

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Glad I went with Direct Energy

 This is my third or fourth year with this company. Yes, the cost just went up a little but they are still less than other options so I will stay with them. Also they have a wonderful customer service group. 
Direct Energy responds May 5th, 2017:
Gerry C., we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's and great customer service is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — B Williams
Excellent prices and customer service
 The best electric company I have ever done business with. Excellent 

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Excellent prices and customer service

 The best electric company I have ever done business with. Excellent 
Direct Energy responds May 5th, 2017:
B Williams, we want to thank you for being a loyal customer. Providing great customer service for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Richard Marion
Didn't realize I renewed
 Everything with Direct energy has been pretty good. They provide an excellent and treat me respectfully. The one thing I am surprised about is that ... 

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Didn't realize I renewed

 Everything with Direct energy has been pretty good. They provide an excellent and treat me respectfully. The one thing I am surprised about is that they mention they are glad I renewed with them. I didn't realize I renewed as nobody advised me of this. What I don't like are the extra monthly charges if I don't use any electricity and the carrier charges. Since i renewed I hope i got a good price on the actual usage charge. 
Direct Energy responds May 5th, 2017:
Richard, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — HC
My review
 Good 

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My review

 Good 
Direct Energy responds June 7th, 2017:
We're glad you enjoy the service HC! If you have concerns you may send those to us at dedigitalcare@directenergy.com. Sincerely,- Henry


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  — Pattick
Great energy
 I've had nothing but success with direct energy. Have no knowledge of promotions. Would recommend to others I have. 

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Great energy

 I've had nothing but success with direct energy. Have no knowledge of promotions. Would recommend to others I have. 
Direct Energy responds May 5th, 2017:
Pattock, we want to thank you for being a loyal customer. Providing great customer service for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose


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  — Michael J.
GREAT COMPANY
 Have always had good service looking forward to being a loyal customer for years to come ! 

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GREAT COMPANY

 Have always had good service looking forward to being a loyal customer for years to come ! 
Direct Energy responds May 8th, 2017:
Thank you, Michael. We look forward to serving you for years to come. Have a great week! - Ally


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  — Ray
The Best
 Love the Plenti points and app. 

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The Best

 Love the Plenti points and app. 
Direct Energy responds May 8th, 2017:
Hi Ray! We are happy to hear you are enjoying our partnership with Plenti. Many thanks. - Ally


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  — Robert Briseno
Outstanding
 Best of the best 

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Outstanding

 Best of the best 
Direct Energy responds May 8th, 2017:
Thank you for sharing with us. Have a wonderful week! - Ally


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  — The Sellers
Good and prompt service.
 the Representative immediately lowered our rate and we renewed our contract in no time at all. He even made it retroactive for the previous month. 

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Good and prompt service.

 the Representative immediately lowered our rate and we renewed our contract in no time at all. He even made it retroactive for the previous month. 
Direct Energy responds May 8th, 2017:
Thank you for renewing with us. We are glad we were able to make the contract renewal quickly and to your satisfaction! - Ally


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  — G.S.
I don't worry about anything
 Fast to order and connect and extremely affordable 

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I don't worry about anything

 Fast to order and connect and extremely affordable 
Direct Energy responds May 8th, 2017:
Thank you for leaving us a rating! We are glad we were able to meet your needs. - Ally


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  — Teresa
Never in the Dark
 When our contract was up I called and negotiated a new rate and our loyalty was considered in the rate we received. What a blessing. It made me feel y... 

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Never in the Dark

 When our contract was up I called and negotiated a new rate and our loyalty was considered in the rate we received. What a blessing. It made me feel you appreciated my business. 
Direct Energy responds May 8th, 2017:
We do appreciate your loyalty to us, Teresa. We thank you for your continued devotion. Warm regards. - Ally


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  — BB
Good experience
 No issues thus far and easy to transfer 

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Good experience

 No issues thus far and easy to transfer 
Direct Energy responds May 8th, 2017:
We are happy to hear your transfer of service went smoothly. Have a splendid week! - Ally


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  — Mpd
No problems here
 Never had an issue with Direct Energy. Customer service is friendly and knowledgable. Will use them over and over for my energy needs. 

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No problems here

 Never had an issue with Direct Energy. Customer service is friendly and knowledgable. Will use them over and over for my energy needs. 
Direct Energy responds May 8th, 2017:
We love hearing about our customer's experience. Thank you so much! - Ally


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  — Direct
Service and price
 Far better Service and prices than I Had with TXU 

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Service and price

 Far better Service and prices than I Had with TXU 
Direct Energy responds May 8th, 2017:
We strive to remain competitive and friendly to meet your needs. Thank you. - Ally


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  — Anthony Laird
Anthony Laird
 I have enjoyed the services that I have received. 

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Anthony Laird

 I have enjoyed the services that I have received. 
Direct Energy responds May 8th, 2017:
We hope to continue providing you with a delightful experience. Thank you. - Ally


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  — Direct Energy
Excellent Company
 You guys need to keep up the good work that you are doing. 

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Excellent Company

 You guys need to keep up the good work that you are doing. 
Direct Energy responds May 8th, 2017:
Thank you for the encouragement! We will continue to improve processes to provide the best customer experience possible. - Ally


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  — Melinda
Issues with making a payment
 The lady on chat helped clear everything with, Malinda was her name. Very helpful 

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Issues with making a payment

 The lady on chat helped clear everything with, Malinda was her name. Very helpful 
Direct Energy responds May 8th, 2017:
Thank you for taking your time to rate and review us. We will be sure to let Melinda know the positive feedback! All the best. - Ally


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  — Terrible Customer Service
Customer Service sucks
 I was calling as new customer to find out when mt order would be completed. Everyone I talked to barely spoke English and after going through 3 people... 

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Customer Service sucks

 I was calling as new customer to find out when mt order would be completed. Everyone I talked to barely spoke English and after going through 3 people I finally asked to be transferred to an American and the lady was very rude and told me No. I asked to be transferred to a Manager and she told me No, then hung up on me! I will gladly pay more money with TXU than to have to deal with this incompetent people. I have never been so put off by agents. If you are going to outsource you need to train your staff how to talk to people! Absolutely disgusted! 
Direct Energy responds May 8th, 2017:
We apologize for the customer service you received. This is not the experience we want for you. We would be happy to assist you with any questions or concerns that you may still have. Please contact us at dedigitalcare@directenergy.com with your name, address, and phone number. Look forward to assisting you soon. - Ally


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  — Andres Martinez
Great Customer and Chat
 Melinda from Direct Energy was great from Oklahoma, straight to the point, saving me hours of searching on the web...She took the time to listen (rea... 

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Great Customer and Chat

 Melinda from Direct Energy was great from Oklahoma, straight to the point, saving me hours of searching on the web...She took the time to listen (read) and answer all my questions very quickly...
It's not just the rate what counts, it's the whole experience! 
Direct Energy responds May 8th, 2017:
We completely agree and we strive to make the whole experience exceptional. We will be sure to pass on your feedback to Melinda. Many thanks. - Ally


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  — Charles
great service
 Online chat was very helpful. 

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great service

 Online chat was very helpful. 
Direct Energy responds May 8th, 2017:
Thanks for letting us know you like our chat functionality, Charles! - Ally


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  — NY
Online Chat
 Very helpful and easy 

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Online Chat

 Very helpful and easy 
Direct Energy responds May 8th, 2017:
Thank you for taking your time to rate us. We are glad we could help. Have a great day! - Ally


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  — Maria
Excellent Customer Service
 They get to the point and handle it professionally and efficiently. Am very happy with my service and my rates. 

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Excellent Customer Service

 They get to the point and handle it professionally and efficiently. Am very happy with my service and my rates. 
Direct Energy responds May 8th, 2017:
Hello, Maria! Thank you for your feedback! We are thrilled to hear you are happy with our service and rates. Warm regards. - Ally


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  — Ellen Steffens
There's No Other
 I am not sure how long I have been with Direct Energy but I remember when they first came to my house years ago and told me of the fixed rate from the... 

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There's No Other

 I am not sure how long I have been with Direct Energy but I remember when they first came to my house years ago and told me of the fixed rate from them. I was interested and would not want to lose them. It is one of the best deals that I have ever made. 
Direct Energy responds May 8th, 2017:
Thank you, Ellen. We are glad we were able to service your needs from the time you signed up with us until now. We appreciate you remaining a loyal customer. - Ally


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  — Thanks
Help me out on my account
 Thanks so much 

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Help me out on my account

 Thanks so much 
Direct Energy responds May 8th, 2017:
Thank you for taking your time to rate us. Kind regards - Ally


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  — Rich H
Rate Change for Electricity
 Contacted Direct Energy to check on rates, because my current plan was scheduled to expire. Used the Chat, because there was some discrepency in signi... 

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Rate Change for Electricity

 Contacted Direct Energy to check on rates, because my current plan was scheduled to expire. Used the Chat, because there was some discrepency in signing up. The chat rep (Melinda) helped me clarify some things and got me on the right track.
Although I do have one little tidbit to add- If your a returning customer, there should be other cheaper rates for customer loyalty! 
Direct Energy responds May 8th, 2017:
Hi Rich! We will be sure to let Melinda know your feedback. We are working diligently to improve our process for a better customer experience. We appreciate you providing suggestions on improvement! - Ally


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  — Judy Gardner
Good representatives
 Your online chat, Michael C.,was very helpful. I believe he was the same rep I chatted with last time. 

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Good representatives

 Your online chat, Michael C.,was very helpful. I believe he was the same rep I chatted with last time. 
Direct Energy responds May 8th, 2017:
Thank you for your review. We will be sure to let Michael know on your positive feedback! Have a great day! - Ally


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  — Malinda Youngblood
Live chat
 I used thr online chat, and the agent Melinda was very quick and answered my question. She was very professional and nice. 

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Live chat

 I used thr online chat, and the agent Melinda was very quick and answered my question. She was very professional and nice. 
Direct Energy responds May 8th, 2017:
Thank you for letting us know! We will forward the great feed back to Melinda! Have a great day. - Ally


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  — Heather G
EXCELLENT, QUICK ASSISTANCE
 I just used the chat to move up an order I had placed. It took less than 5 minutes to type, wait, and end conversation! Thanks for great service!! 

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EXCELLENT, QUICK ASSISTANCE

 I just used the chat to move up an order I had placed. It took less than 5 minutes to type, wait, and end conversation! Thanks for great service!! 
Direct Energy responds May 8th, 2017:
Hello Heather! Thank you for your feedback. We are glad we could assist in a quick result. All the best. - Ally


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  — On LineChat
gli
 Spoke with Melinda on your on line chat. she was efficient and very helpful! 

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gli

 Spoke with Melinda on your on line chat. she was efficient and very helpful! 
Direct Energy responds August 23rd, 2017:
Thanks for the feedback! We are pleased to hear that Melinda on chat was able to take care of everything you needed. We will make sure to pass along this wonderful feedback. Have a great day! -Cole


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  — M. Wise
Just awful.
 In December 2016, Direct Energy cut my power 9 days before the $98 bill was due. It happened sometime that morning and I awoke to a cold, quiet house.... 

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Just awful.

 In December 2016, Direct Energy cut my power 9 days before the $98 bill was due. It happened sometime that morning and I awoke to a cold, quiet house. My wife and 2 year old proceeded to get ready for the day in the dark. I contacted Direct Energy by phone and spent 20 minutes on hold before speaking with someone who said the bill was past due. I took screenshots of the bill which clearly show a previous balance of $0 and a new balance, due in 9 days, of $98. After approximately 1 hour of explaining an re-explaining to the seriously lacking customer service folks, I was told that the power was accidentally shut off and it would be on in 1 hour. I left for work and returned home 8 hours later with my 2 year old to a cold and dark house. The power was never turned on. I contacted Direct Energy and went through the same experience as I did in the morning. I refused to hang up the phone until the power was back on. 2.5 hours later, the light returned. After at least 12 hours without power, most perishables were spoiled. I never received as much as an apology. At least $300 of food. The entire experience was awful and humiliating. I cannot express how terrible the customer service was and how frequently they were dishonest during my many interactions. If you care about your family and ensuring they are warm and fed, you must choose a different provider. 
Direct Energy responds May 8th, 2017:
Good Afternoon. We sincerely apologize for the disconnection and the customer service you received. We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. We would be happy to look into this for you. Please contact us at dedigitalcare@directenergy.com with your account number, service address, and phone number. Kindest regards. - Ally


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  — Happy Customer
Customer Service
 I chatted with Michael C. on the website today because my email address was incorrect and I could not get it fixed even though it showed the correct a... 

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Customer Service

 I chatted with Michael C. on the website today because my email address was incorrect and I could not get it fixed even though it showed the correct address. I had set up the account with a previous email address but switched to a new one. Michael helped get it corrected in less than 5 minutes. I have been very pleased with the service I have received from Direct Energy. 
Direct Energy responds May 8th, 2017:
Thank you for letting us know how your chat experience went. We will be happy to forward your feedback to Michael! Have a splendid week! - Ally


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  — Canderson
Pleased customer
 Customer for 3 years and have had good results. Good customer service. Would recommend 

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Pleased customer

 Customer for 3 years and have had good results. Good customer service. Would recommend 
Direct Energy responds May 8th, 2017:
We hope to continue providing you with excellent service for many years to come. Kind regards. - Ally


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  — Gilbert Rivard
new customer
 very good. everyone was helpfull 

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new customer

 very good. everyone was helpfull 
Direct Energy responds May 8th, 2017:
Hi Gilbert! We are always happy to help. Thank you for taking the time to rate us. All the best. - Ally


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  — Melinda
Great Company
 Not only are the rates awesome, the customer service is just as awesome!! 

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Great Company

 Not only are the rates awesome, the customer service is just as awesome!! 
Direct Energy responds June 5th, 2017:
Thank you for the great feedback! Please let us know if there is anything we can do to improve. Always feel free to contact us at dedigitalcare@directenergy.com. Sincerely, - Henry


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  — Maldonado
Exellent
 Good price, you can chat with them. 

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Exellent

 Good price, you can chat with them. 
Direct Energy responds August 23rd, 2017:
Glad to hear you enjoy the rate plan you have! Thank you for utilizing our chat feature as well! We are glad you enjoy it. All the best, -Cole


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  — Kimbo
good customer sevice
 real good company 

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good customer sevice

 real good company 
Direct Energy responds June 5th, 2017:
Thank you for the great feedback Kimbo!


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  — Martha Dimiceli
Was disappointed at first after being told if I switched I would get a lower rate.
 Direct Energy has finally found a plan that really reduces my bill and I am very grateful! 

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Was disappointed at first after being told if I switched I would get a lower rate.

 Direct Energy has finally found a plan that really reduces my bill and I am very grateful! 
Direct Energy responds May 8th, 2017:
Hi Martha! We are happy to hear we could assist you in lowering your bill. Thank you for being a loyal customer. - Ally


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  — Mario DiFilippo
Direct & Energized
 I had an excellent customer service associate who applied affordable rates to my account. I was very pleased on how professional she was and courteous... 

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Direct & Energized

 I had an excellent customer service associate who applied affordable rates to my account. I was very pleased on how professional she was and courteous. I highly recommend Direct Energy to all and will continue to promote the service to anyone I come in contact with. 
Direct Energy responds May 8th, 2017:
Hello Mario! Thank you for sharing your experience with us. Have a good day! - Ally


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  — Patricia Kunselman
Very happy customer
 Customer service is great and rates seem real good, also I like plenti points! 

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Very happy customer

 Customer service is great and rates seem real good, also I like plenti points! 
Direct Energy responds May 8th, 2017:
Hi Patricia! It's great to hear you are able utilize our partnership with Plenti. We hope you have a great day. - Ally


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  — Excellent Customer Service
Great Customer Service
 From ordering to follow up, I have had only excellent experience with the customer service department. There were no delays in getting connected and n... 

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Great Customer Service

 From ordering to follow up, I have had only excellent experience with the customer service department. There were no delays in getting connected and no problem since. 
Direct Energy responds May 8th, 2017:
Thank you for being a loyal customer! We do our best to ensure our customer are taken care of and we are happy to hear we have met your expectations. - Ally


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  — MSantos
great service
 fast quick service! 

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great service

 fast quick service! 
Direct Energy responds August 21st, 2018:
Thank you for the wonderful 5-Star rating! -Kate


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  — Cindy
Direct Energy Service
 Every dealing I have had with direct energy has been positive and friendly. Great company! 

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Direct Energy Service

 Every dealing I have had with direct energy has been positive and friendly. Great company! 
Direct Energy responds May 8th, 2017:
Hello Cindy! We strive to provide the best customer service experience possible. Have a great day! - Ally


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  — Carolyn Walker
Direct energy
 My experience was very good.He explained everything that I need to know. 

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Direct energy

 My experience was very good.He explained everything that I need to know. 
Direct Energy responds March 19th, 2018:
Hi Carolyn, thank you for the feedback. Thank you for being a valued customer. Have a nice day! - Cole


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  — Sandy
Excellent Experience
 I am please with first the customer service person who answered the phone with a pleasant voice. This person answered all my questions knowledgeably.... 

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Excellent Experience

 I am please with first the customer service person who answered the phone with a pleasant voice. This person answered all my questions knowledgeably. It Was an excellent experience. 
Direct Energy responds May 8th, 2017:
Hi Sandy! Thank you for your review. We are happy to help and give the most accurate information to our customers. We appreciate you being a loyal customer. - Ally


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  — Donald
very satisfied..
 everything seems fine.no problems and good service.. 

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very satisfied..

 everything seems fine.no problems and good service.. 
Direct Energy responds March 19th, 2018:
Thank you for the review, Donald. We are pleased to hear that you have enjoyed the experience while being with us. Have a fantastic day! - Cole


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  — Roxie
Excellent
 Price quote excellent - service excellent - was happy last year so renewed for 2017 

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Excellent

 Price quote excellent - service excellent - was happy last year so renewed for 2017 
Direct Energy responds May 8th, 2017:
Thank you for your review, Roxie! We are excited that you are happy with our services and decided to renew with us. We appreciate you being a loyal customer. - Ally


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  — Anitra
Poor customer service
 Customer service representative who claimed to be Eddie kept pushing mute as I stated my claim & playing on the phone and would not transfer me to... 

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Poor customer service

 Customer service representative who claimed to be Eddie kept pushing mute as I stated my claim & playing on the phone and would not transfer me to the United States. After being transferred, the other guy who had a better understanding accent who claimed to be Fabian, transferred me back to someone who was already laughing as if they were juggling my call within the same vicinity. I'm so disappointed in this company whom our family been with for over 10years. Cheaper is not always better;and that's for the company. 
Direct Energy responds March 19th, 2018:
Anitra, we apologize that your experience was less than exceptional. Our goal at Direct Energy is to provide the best service experience always. We would like to investigate the agents behavior and provide the appropriate feedback. Please send us an email with your account number and address along with a good contact number to dedigitalcare@directenergy.com. Thank you, - Jane


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  — Kathy
Three years and still happy
 I signed up with Direct energy in 2014. In May of 2016 we flooded. I had to sadly cancel service until I could move back home, the manager took very... 

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Three years and still happy

 I signed up with Direct energy in 2014. In May of 2016 we flooded. I had to sadly cancel service until I could move back home, the manager took very good care of me. I received their service again on 10/24/2016. I have yet to have a bill over $110.00. I am on the free weekend service. I do all of my laundry and power using chores on the weekends. I am so very happy with them. I was paying over $200.00 with Gexa. I would recommend using Direct Energy and signing up for Free Weekends. Txu power only gives you free power over night until 6 a.m. Thank you Direct Energy. 
Direct Energy responds May 8th, 2017:
Hi Kathy! Thank you for your review! We are so happy to hear you are benefitting from our competitive prices and we appreciate you being a loyal customer. Have a great day! - Ally


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  — Phillip
Thank Goodness for Great Customer Service
 Contacted them on Chat.... very responsive to my request and was handled in a timely manner. 

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Thank Goodness for Great Customer Service

 Contacted them on Chat.... very responsive to my request and was handled in a timely manner. 
Direct Energy responds May 8th, 2017:
Hi Phillip! We appreciate you using our chat option and we are glad we could help. Thank you! - Ally


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  — Debra Jones
rewards
 good and fast response 

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rewards

 good and fast response 
Direct Energy responds March 19th, 2018:
Thanks Debra. We strive to provide outstanding service to our customers. Please don't hesitate to reach out if you need us. - Cole


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  — Mike Mayfield
Awesome Customer Service
 i have been a DE customer in the past. was able to return due to a move to the Victoria Tx area 

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Awesome Customer Service

 i have been a DE customer in the past. was able to return due to a move to the Victoria Tx area 
Direct Energy responds February 28th, 2017:
Thank you for shout-out Mike! Please let us know if you have any questions. You can email us at dedigitalcare@directenergy.com. Sincerely, - Henry


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  — Dwight
Direct energy
 As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it... 

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Direct energy

 As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me. 
Direct Energy responds February 28th, 2017:
Thank you for the wonderful Dwight! If you have any questions please feel free to email us at dedigitalcare@directenergy.com. Sincerely, - Henry


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  — Jim T
Exorbitant TDU charges
 Initially signed up I was told that TDU charges were included with my cents per kilowatt after getting my first bill I found out that was a lie my $25... 

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Exorbitant TDU charges

 Initially signed up I was told that TDU charges were included with my cents per kilowatt after getting my first bill I found out that was a lie my $250 bill turned into a $400 bill with $150 in TDU charges do not sign up with this power company. Needless to say I am canceling my contract with them and will probably have to pay the remainder of the contract 
Direct Energy responds October 17th, 2016:
Hi Jim, I apologize for the delay in responding to your review. We certainly are happy to assist in anyway that we can. I am sincerely sorry that the rate was not communicated accurately. Please email us your account number and address to dedigitalcare@directenergy.com for further assistance. Thank you for your review. -Eris


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  — Bill Crowe
Down Web site
 I have been trying to move my service to direct for 2 weeks. I finally spoke to a customer service person that informed me that their website site was... 

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Down Web site

 I have been trying to move my service to direct for 2 weeks. I finally spoke to a customer service person that informed me that their website site was down. I could not move my service unless I did it by phone.
I do not do business that way. I use online services ONLY. If I were to set up an account by phone, I would still not be able to pay my bill online. It amazes me that a company would let their online services be down for two weeks. It shows me that Direct Energy is not a customer service oriented company. I will choose a provider that has a up and running online server. 
Direct Energy responds October 3rd, 2016:
Hi, Bill. We apologize for the delay and are sorry to hear you went with another provider. We can definitely understand how important having the online option available and apologize for the frustration our technical issues caused you. If you have any questions in the future, please email us atdedigitalcare@directenergy.com. -Elle


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  — Brandy K
Great customer service
 Yesterday I heard about the offer that Direct ENergy has that gives you 100 free days of electricity. I ordered online and it was extremely easy. 

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Great customer service

 Yesterday I heard about the offer that Direct ENergy has that gives you 100 free days of electricity. I ordered online and it was extremely easy. 
Direct Energy responds August 31st, 2016:
Thank you for the great review Brandy! Please let us know if you have questions! You may email those questions to dedigitalcare@directenergy.com. Sincerely, - Henry


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  — Janna Lindhorst
Switched without permission
 I was called on a Saturday morning about changing my electric provider. I told the young man that I thought I was on a contract with TXU and would no... 

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Switched without permission

 I was called on a Saturday morning about changing my electric provider. I told the young man that I thought I was on a contract with TXU and would not have access to the information to confirm until Monday. He insisted that I give him all my information so he could get everything set for me to agree on Monday to switching. He even told me that Direct Energy would cover any cancellation fees from TXU. We discussed several times in the course of the conversation that I was not agreeing to this change today.
Monday morning I got an email thanking me for switching to Direct Energy. I got on the phone and started telling my story. I was told my service would be transferred back to TXU. I filed a complaint against the sales rep and was told I would not be charged for any changes. I have everything straight with TXU, but I am still getting a bill from Direct Energy. I did convince them to stop calling me (5 times one day) and that I didn't owe them anything. I thought it was over and today there is a bill in the mailbox!
If you are thinking about changing over, I hope you read these reviews and save yourself some grief. 
Direct Energy responds August 31st, 2016:
Hi Janna! We sincerely apologize for the delay in our response, and we want to make sure that you were properly assisted with your concerns. If you're still needing answers to any of your questions, please email us your account number and address to dedigitalcare@directenergy.com. We look forward to assisting you! All the best, - Henry


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  — Jose Martinez
Direct Energy scammed me to sign up
 I was offered a $400 gift if I signed up. I switched and then was informed that I would have to be with them for 6 months before I get the gift card. ... 

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Direct Energy scammed me to sign up

 I was offered a $400 gift if I signed up. I switched and then was informed that I would have to be with them for 6 months before I get the gift card. I waited the 6 months and I received an email to a link to receive my gift card only to find out that it didnt work. Plus I was only eligible to receive $200 not the full $400. I would have to wait another 6 months to collect the rest. They wasted a lot of my time and I never received the gift card. Then when I switched they charged me a $300 Early cancellation fee. They are a bunch of crooks. Do not sign up with this company. You have been warned. 
Direct Energy responds February 8th, 2017:
Jose, we would like to look into this with you. please email us your account number and address to dedigitalcare@directenergy.com. We look forward to hearing from you. All the best, -Jane


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  — Vanessa
Still haven't received my refund!
 I had prepaid service through Direct Energy. I transferred my service with. 52.76 balance left on my account. I was sent a text message from this comp... 

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Still haven't received my refund!

 I had prepaid service through Direct Energy. I transferred my service with. 52.76 balance left on my account. I was sent a text message from this company advising I would have a refund of my balance minus 2.50 within 4-6 weeks. I called and was advised that it could not be put back on my card, refunds had to be mailed. After 6 weeks I still had not received my refund. I called and spoke with a customer service agent and 2 supervisors. Still got no where. I am now currently speaking with office of the president with Direct Energy. I was advised that a refund was put on my card on January 19,2016. #1 this lets me know that I was lied to from the beginning that they couldn't do refunds on my card, #2 I still have NOT received my refund on my card. I was told to allow 3-5 business days. Today is the 7th business day and still no refund. I've contacted my financial institution twice to ensure its not a error on their end. It's been confirmed that no deposit has been made from Direct Energy. That as soon as they receive the funds it will be deposited in my account. So I'm telling Office of President agent that I have been dealing with this information and yet nothing has been done. I still don't have my refund of my money. This company has showed no empathy at all and seems to have no answer as to why it's been 8 weeks and I still don't have my refund. I would NEVER do business with this company or refer them to anyone. I'm really thinking of pursuing an attorney. 
Direct Energy responds February 8th, 2017:
Vanessa, we sincerely apologize for any misunderstanding and frustration we have caused. We would like the opportunity to look at your account further. please email us your account number and address to dedigitalcare@directenergy.com. All the best, -Jane


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  — Eric
Paid but power was still cut off
 I paid my bill at 6:15AM in the morning. Between 8:00AM and 12:20PM the same day my power was cut off. I don't understand why. At least they cut it ba... 

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Paid but power was still cut off

 I paid my bill at 6:15AM in the morning. Between 8:00AM and 12:20PM the same day my power was cut off. I don't understand why. At least they cut it back on before I got home.

Service really sucks....

Choose another company, I am going to transfer my service today 
Direct Energy responds February 8th, 2017:
Eric, we sincerely apologize for the frustration we have caused. If you still have any concerns or questions please email us your account number and address to dedigitalcare@directenergy.com. All the best, -Jane


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  — Natalie P
TERRIBLE COMPANY!!!
 After using this company for over 9 years today i have been let down and will no longer recommend this company to anyone! They do not believe in custo... 

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TERRIBLE COMPANY!!!

 After using this company for over 9 years today i have been let down and will no longer recommend this company to anyone! They do not believe in customer service but more upholding a company policy instead. Personally i dont want to give a company my money when they could care less about helping meet my customer needs. They disconnected my services this morning ( never have i had my services