“ This company is the worst service provider I have ever experienced. People should stay away from this company. ”
July 29th, 2020
I hope I have not been scammed.
“ Do you have salesman to come to sign you up. Because last evening a young man came with no ID, but and I pad with direct energy logo on it and I signed up after I got a call and answered questions to confer that I was the person on the bill. I was not on my Ps and Qs. Please tell me I was not scammed? ”
July 22nd, 2020
“ To start off my story , my son going back to Tarleton for the 2020 fall. Since he's living off campus, I was getting prices on electricity rates , my first call was Direct electricity, all I wanted to know how much a kilowatt was and plans, well let me tell you the young man that answer was so rude and obnoxious , Well not to argue. I calmy hang up. Scratched them off my list, ever since they been trying to contact me. Sorry direct energy were taking are business somewhere else. College parents do your research on electricity company, TXU energy was our choice. There customer service was beyond exceptional, answered all my questions with out any attitude. ”
July 22nd, 2020
“ When I signed up with them I asked if they had a fee for delivery of electric they said no. I get my first bill and my bill was $160 the delivery fee for the energy was another $160 so that made my bill a total of $320. I moved had to cancel service and use co op electric. I asked for a credit letter to be faxed over so I could get my power on immediately and i was told it takes them 7 -10 business days to fax a paper! Seriously? I had 2 accounts with them and never been late and they couldn't fax a paper! I had to pay a $400 deposit because they didn't fax the paper. ”
July 20th, 2020
“ Direct energy looks real nice until you find ALL of the hidden fees. Now stuck in a contract with no way out. Don't fall for their "deals" ”
July 18th, 2020
Thieves - DO NOT USE THIS COMPANY
I was unfortunately a Direct Energy customer for years. My wife pays the bills and wasn't really paying attention to the amount on the electric bill. One day I opened the bill and was shocked. So I researched the kw/hr price I was being charged by Direct Energy with what the typical price was. WOW.
Direct Energy was happily charging me over DOUBLE their current price. Basically, they were stealing from me. Companies need to make money. I get it. But Direct Energy's behavior is unethical and should be illegal. No phone call, no email. Zero effort was made to help a long-time customer to not be price gouged.
DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY.
If they offered me a rate at half of everyone else, I still wouldn't use them.
DO NOT USE THIS COMPANY. ”
June 19th, 2020
“ Using this energy company was a complete NIGHTMARE. Buyer beware.. They were charging me $300 a month and I live in an apartment. If you pay your bill the day it is due, they will not post the payment for 2 days causing you to the go past due so they can tack on fees and shut your electricity off even tho you've paid and then charge a reconnection fee. Customer service was a nightmare and will not work worth you and speaking with a supervisor was a joke. I could not wait to get out from under Direct Energy and have since been using another company that I am completely happy with. Direct Energy should be shut down for bad business practices... ”
June 15th, 2020
A complete waste of time
“ This was one of the most frustrating experiences I have ever had in regards to dealing with a utilities provider. It began when I tried to sign a 4 month contract for electricity from their website. The website could not process the order and I was given a phone call from a representative shortly afterwards. I had a very hard time understanding the rep. Just before the last confirmation to complete the order was given, I asked if the contract I was signing was the 4 month contract. It turns out the rep. was trying to get me to sign a 15 month contract, even though I never stated that I needed electricity for 15 months. The rep. ASSUMED I would be okay with signing a 15 month contract when I initially signed for a 4 month contract. After trying to explain that I only needed 4 months of electricity because, that's how long I was going to be leasing my new apartment, the rep. continued to attempt to convince me the 15 month plan would be better. I ended the phone call, letting her know that I would try the website again. Later I signed up for month to month electricity from their website, but was never given an email confirmation. I called that Monday asking why I was not given an email confirmation and was told that it was because I had signed up for the plan on the weekend and that it would take a couple of days for the email with my account information to be sent out. I was also given confirmation that the order for the electricity was approved and that the electricity would be installed on the required date. ( I needed the electricity installed a very particular date because the apartment complex I was moving into required the electricity to be installed before I could move in. The day before I planned on moving into my new apartment, I gave Direct Energy another call to make sure that the electricity was going to be installed so that I could move into my apartment. I was given complete confirmation from a customer service representative that the electricity was approved to be installed on the requested date and I was also given my account number. I later tried to sign in to my account with my account number, only to find the account number was for a completely different person. I called back and was told by the same rep. that gave me the account number that I was not going to have an account with the company because I was on the month to month plan. This was fine as long as the electricity was going to be installed on the requested date. The day of move in, I called Direct Energy asking for the email confirmation with the confirmed date and address for the installation and was told that my order HAD NEVER BEEN PROCESSED. After having 2 confirmations that the electricity was going to be installed, I was being told that it was never installed. They suggested that I try to order electricity from their website again so that they could install the electricity that same day, but when I went went through the order process on their website, it could not process the order as before. It was then that I decided to go with Champion Energy and was able to have electricity scheduled to be installed that very day within minutes. In conclusion, it was a very stressful and frustrating experience dealing with Direct Energy and I hope I never go through it again. ”
May 16th, 2020
Air conditioner nightmare
“ I made the claim 3/13/20 it took til 4/20/20 to complete. Customer service took days to call me back, very slow responding. However When the technician arrived, everything became better. He was able to get the job completed! Ive used HWA for many years and this was the first time It took so long to handle. ”
April 24th, 2020
“ No ”
April 9th, 2020
Don't choose this worse company
The worse company ever!!!!! I called them, let them know I want to have my contract starts next month with them , I told the agent like 5 times !!!!!!! What they did? They just started the same Day I called. It left me with the cancellation fee with my own provider. I called back DE! Guess what? It went on answering coz they do not have 24/7 customer service. Then I called my own provider and make my new contract with them and let them know how stupid is DE.
The other day, I only wanted to give them another chance so I direct DE here on FB and let them know do not sent me any sort of welcome package. They told me disregard it please. And guess what happened yesterday, they sent me a bill
Can't believe they are this much mess ”
March 26th, 2020
Excellent customer service
“ Tamra was our customer account representative. She was beyond helpful in such a professional and kind way. ”
March 20th, 2020
Plan expiring 4-29-2020 w. Direct Energy
“ Professional and honest ”
March 16th, 2020
“ I have been stupid to be with them for so many years. When I realized that my electric bills have been charge triple, I call to cancel but I still have to wait for 2 more billing cycles. Stay away. ”
March 1st, 2020
“ Was supposed to get a gift card for a review and NEVER got the gift card. ”
February 29th, 2020
“ Direct Energy is charging me $.93/ccf. Since realizing this I've set my account to cancel. Of course, in their favor, it takes 1 to 2 billing cycles to actually cancel. In the meantime they have declined to reduce my rate from this astronomical charge. The rate of my new supplier is $.21/ccf. Lesson learned. Never switch to these crooks! ”
February 28th, 2020
beware of price gouging!
“ My gas rate DOUBLED from January to February. I called to ask why and they said that my fixed rate plan ended and I was on a variable rate. Also, they would not do anything about it because I decided to switch to another supplier. I can understand a rate increase, but doubling the rate is clearly an attempt to gouge money from me because I decided to change suppliers. Criminal. ”
February 27th, 2020
No sign of them on my bill yet
“ No sign of them on my bill yet ”
February 21st, 2020
“ I was a direct energy customer for about 2 years, in which i closed my account in great standing not owing any balances. I wanted to use direct energy again for my electric provider, so i reached out to them. Of course the did the total new customer setup with running your SSN, for a soft credit check. The customer service rep, set me up with service gave me the same account number that i previously had and told me when me service would be active. A few days after i received a call that i owed more money. So with all this said, STAY AWAY FROM DIRECT ENERGY. Customer service is rude and unaware of correct information. They tried to hold me accountable for a bill that i paid in full. ”
February 11th, 2020
“ Very satisfied with supplier ”
February 10th, 2020