Recent Complaints and Negative Reviews (273 reviews)
“ I have been with Ambit Energy since 2017 and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other and was hit with a cancellation fee and stated that I switched to another provider!!!!! I didn't BTW! I just transferred the lights! There's now an investigation. I've only been in the apartment for one month , today. I cannot pay a $200.00 bill. I'm rarely home due to working days through 7 p.m. and most weekends I'm out of town. Oh! And now AE is saying that I no longer have an account with them!!!! HUH! I have lights btw as well...apparently another provider has taken over, but neither I nor AE know who? So Over IT! ”
March 22nd, 2021
Horrible Customer "NO" Service
Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive.
Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative.
I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB.
You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous!
I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus.
But I can do some things.
I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service.
I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are.
I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do. ”
March 12th, 2021
First year cheaper, second year wow
“ The fee for this third party provider is double my actual gas bill from PSEG. Was never paying more than 80 per month before switching to them, and wasnt for the first year. Second year? The charge for using them was 80 dollars and my actual energy use was 40. Huge mistake switching to them. Ive promptly switched back. ”
February 27th, 2021
“ The plan price seemed okay so I went with them but gosh, the worst customer service and bill delivery system. My bill was always late, missing or non existent. Their agents are uninformed and basically just unequipped to do anything, they will not work with any situation, not even in the middle of a pandemic, for a healthcare worker with covid positive residents in the house after they failed to send the bill. The worst choice I ever made. ”
February 9th, 2021